Operations Lead, Client Service & Mail Solutions

SPS North America; West Columbia (SC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Bonuses

Paid Time Off

Benefits package

Job summary

SPS North America is seeking a Client Service Manager in West Columbia, SC, to lead daily mail services, logistics, indexing, imaging, and records management. You will drive operational excellence, ensure SLAs, manage production teams, and maintain strong client relationships.

The ideal candidate will have 5+ years in operations leadership, a track record of coaching teams, and proficiency with Power BI and MS Office.

Qualifications

• Minimum 5 years of operations leadership experience.
• Experience managing high-volume mail, logistics, and records management.
• Proven ability to lead and develop high-performing teams.
• Strong SLA management and KPI-driven mindset.
• Experience with continuous improvement and QA processes.
• Excellent verbal and written communication.

Responsibilities

• Lead daily operations across mail, logistics, indexing, imaging, and records management.
• Provide direction to production staff to meet SLAs and quality standards.
• Manage staffing and resources to maximize productivity.
• Monitor performance metrics and drive continuous improvement.
• Lead weekly meetings and coach supervisors.
• Escalate client service issues and build client relationships.

Skills

Operations Leadership

SLA & KPIs

Team Development

Client Relationships

Analytical Thinking

Communication

Power BI

Office Suite

Tools

Power BI

Microsoft Excel

Outlook

PowerPoint

Job description

SPS North America is seeking a Client Service Manager in West Columbia, SC, to lead daily mail services, logistics, indexing, imaging, and records management. You will drive operational excellence, ensure SLAs, manage production teams, and maintain strong client relationships.

The ideal candidate will have 5+ years in operations leadership, a track record of coaching teams, and proficiency with Power BI and MS Office.