Onsite Client Services Lead & Office Ops

Spsnorthamerica; Seattle (WA); On-site; USD 27,276 - 38,848; Full time

Benefits offered by this job

Career Growth

Learning & Development

Bonuses

Paid Time Off

Benefits package

Job summary

SPS North America is seeking a Client Services Lead to oversee mail, office services, and front-of-office operations at our Seattle site. You will manage mail, shipping, supplies, and copier functions while ensuring professional, prompt service to employees and visitors.

The role supports a supervisor and may lead a small team, with emphasis on reliability, organization, and customer-centric communication in a dynamic workplace.

Qualifications

• High School Diploma or equivalent is required.
• 2+ years of work experience preferred.
• 1+ year of lead experience preferred.
• Ability to work hours set by the manager.
• Excellent organizational and time-management skills.
• Analytical abilities and problem-solving aptitude.
• Strong written and verbal communication skills.

Responsibilities

• Provide 5-star customer service to all employees across channels.
• Receive, sort, and input inbound mail into chain of custody software.
• Manage outgoing mail and shipping/receiving of materials.
• Notify staff on inbound deliveries and distribute mail/packages.
• Maintain and replenish office supplies and copy/print equipment.
• Support front-of-office reception and concierge duties as needed.
• Lead and train backup staff on policies and procedures.
• Create and distribute reports; monitor day-to-day site operations.

Skills

Customer service

Communication

MS Office

Organization

Multitasking

Independent work

Team leadership

Education

High School Diploma or equivalent

Lead experience preferred

Tools

MS Office Suite

Job description

SPS North America is seeking a Client Services Lead to oversee mail, office services, and front-of-office operations at our Seattle site. You will manage mail, shipping, supplies, and copier functions while ensuring professional, prompt service to employees and visitors.

The role supports a supervisor and may lead a small team, with emphasis on reliability, organization, and customer-centric communication in a dynamic workplace.