Client Services & Operations Lead

SPS; West Columbia (SC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with match

Paid Time Off

Bonuses

Career Growth

Job summary

SPS in West Columbia, SC seeks an experienced Client Service Manager to lead daily operations supporting mail services, logistics, indexing, imaging, and records management. This leadership role focuses on delivering contractual SLAs and an exceptional client experience.

You will manage production teams, drive accountability, and foster a culture of continuous improvement while partnering with clients to ensure service excellence and operational success.

Qualifications

• Minimum 5 years of operations leadership experience.
• Experience managing high-volume mail, logistics, records management, or BPO environments.
• Proven ability to lead, coach, and develop high-performing teams.
• Strong understanding of SLA management, quality assurance, and productivity metrics.
• Excellent verbal and written communication skills.

Responsibilities

• Lead daily operations across mail, logistics, indexing, imaging, and records management services.
• Provide leadership and direction to production staff to ensure goals, quality, and SLAs are met.
• Manage workflow, staffing, and resources to maximize productivity and efficiency.
• Monitor performance, turnaround times, and metrics; drive continuous improvement.
• Ensure compliance with policies, client requirements, and procedures.
• Lead weekly team meetings and performance evaluations, and develop succession plans.

Skills

Operations Leadership

SLA Management

Team Development

Performance Metrics

Excellent Communication

Excel

Power BI

Tools

Power BI

Microsoft Office

Job description

SPS in West Columbia, SC seeks an experienced Client Service Manager to lead daily operations supporting mail services, logistics, indexing, imaging, and records management. This leadership role focuses on delivering contractual SLAs and an exceptional client experience.

You will manage production teams, drive accountability, and foster a culture of continuous improvement while partnering with clients to ensure service excellence and operational success.