Operations Lead, Career Exploration Services

Association of American Medical Colleges

United States

Remote

USD 116,000 - 136,000

Full time

11 days ago

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Benefits offered by this job

Hybrid work model

Health & wellness

Paid time off

Retirement plan

Family support

Tuition reimbursement

Job summary

The Association of American Medical Colleges seeks a Manager, CES Operations to lead operational delivery for Career Exploration Services, coordinating cross-functional teams and annual program cycles.

You will translate priorities into actionable plans, manage resources, monitor performance, and drive improvements with product, analytics, communications, and customer engagement teams to boost service quality and satisfaction.

Qualifications

Bachelor’s degree in Higher Education, Business Administration, Project Management, or related field.
8–10 years of related work experience.
3–5 years of supervisory experience.
Experience leading operational programs, business processes, customer engagement activities, or service delivery functions.
Experience managing projects involving multiple stakeholders, timelines, and deliverables.
Experience leading teams in a matrixed environment and coordinating cross-functional work.
Experience developing operational processes, documentation, training, or customer support practices.
Strong written, verbal, organizational, and stakeholder management skills.
Demonstrated ability to analyze information, solve problems, and implement process improvements.

Responsibilities

Develop and oversee project plans, workstreams, timelines, milestones, deliverables, and resource requirements across multiple initiatives and annual business cycles.
Translate organizational priorities into actionable operational plans, timelines, deliverables, and team assignments.
Monitor execution progress, identify risks and dependencies, and implement mitigation strategies.
Ensure operational readiness for product releases, annual milestones, customer-facing events, and business-critical activities.
Coordinate cross-functional activities to support successful program execution.
Ensure operational policies, procedures, training materials, and documentation remain accurate and effective.
Oversee outreach plans, communication activities, training programs, and user support resources across CES programs.
Oversee operational readiness activities related to product releases, seasonal cycles, customer communications, and organizational initiatives.
Support development of customer education and engagement strategies that improve product adoption and effective use.
Promote knowledge sharing, documentation standards, and business continuity practices across CES operations.