Manager, CES Operations

Association of American Medical Colleges; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work across the U.S.

Tuition reimbursement

Professional development opportunities

Generous time off

Job summary

Association of American Medical Colleges seeks a Manager, CES Operations to lead the operational execution of Career Exploration Services programs. You will oversee business operations staff, coordinate cross-functional initiatives, and ensure successful delivery of annual cycles and customer-facing activities.

The role translates strategic priorities into actionable plans, develops resource requirements, and tracks performance.

Qualifications

• Bachelor's degree in Higher Education, Business Administration, Project Management or related field or equivalent professional experience.
• 8-10 years of related work experience.
• 3-5 years of supervisory experience.
• Experience leading operational programs, business processes, and customer engagement activities.
• Experience managing projects with multiple stakeholders and in a matrixed environment.
• Strong written, verbal, organizational, and stakeholder management skills.

Responsibilities

• Oversee operational staff and coordinate cross-functional initiatives to ensure delivery of annual program cycles.
• Translate strategic priorities into operational plans, resource assignments, and measurable outcomes.
• Develop and oversee project plans, workstreams, timelines, and milestones across multiple initiatives.
• Support customer education and engagement strategies to improve product adoption and knowledge sharing across CES.

Skills

Operational management

Project leadership

Stakeholder management

Process improvement

Documentation

Training

Education

Bachelor's degree or equivalent

Tools

Project management tools

Job description

locations: Washington DC: Remote LocationAt the AAMC, we are committed to supporting our employees with a comprehensive and competitive benefits package designed to promote well-being, professional development, and work-life balance.- **Hybrid Work** - Primarily remote roles with the ability to work across the U.S.- **Generous Time Away** - Paid time off, holidays, personal days, sick leave, paid parental leave and short- and long-term disability benefits.- **Learning & Purpose:** Tuition reimbursement, professional learning and development opportunities and the chance to advance a meaningful mission.The Manager, CES Operations leads the operational execution of Career Exploration Services programs by overseeing business operations staff, coordinating cross-functional initiatives, and ensuring successful delivery of annual program cycles, operational priorities, and customer-facing activities. The role translates strategic priorities established by CES leadership into operational plans, resource assignments, performance expectations, and measurable outcomes. Develop and oversee project plans, workstreams, timelines, milestones, deliverables, and resource requirements across multiple initiatives and annual business cycles. Outreach, Training & Knowledge Management Oversight:Support development of customer education and engagement strategies that improve product adoption and effective use.Promote knowledge sharing, documentation standards, and business continuity practices across CES operations.What you will bring to the role:Required Qualifications:Bachelor's degree Higher Education, Business Administration, Project Management or a related field or equivalent professional experience.8-10 years of related work experience3-5 years of supervisory experienceExperience leading operational programs, business processes, customer engagement activities, or service delivery functions.Experience managing projects involving multiple stakeholders, timelines, and deliverables.Experience leading teams in a matrixed environment and coordinating cross-functional work.Experience developing operational processes, documentation, training, or customer support practices.Strong written, verbal, organizational, and stakeholder management skills.Demonstrated ability to analyze information, solve problems, and implement process improvements.Preferred Qualifications:Experience in higher education or residency training; familiarity with project management tools; Experience supporting technology-enabled products; Experience working with clients, outreach, communications or product teams.**The AAMC is an Equal Opportunity Employer. The AAMC is committed to an Equal Employment Opportunity policy in recruitment, hiring, career advancement, and all other personnel practices. The AAMC will not discriminate on the basis of race, color, sex, national origin, religion, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, past or current military service, or any other legally protected characteristic. The AAMC is committed to the full inclusion of all qualified individuals. As part of this commitment, the AAMC will ensure that people with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, perform essential job functions, and/or receive other benefits and privileges of employment, please****contact the talent acquisition team****.**The AAMC's strong sense of community and professionalism fosters an environment that supports the career and personal goals of its staff. Through development opportunities, employee support and activity groups, and other resources, employees can work in an environment where innovation and new ideas are encouraged.Established in 1876, is a nonprofit association dedicated to improving the health of people everywhere through medical education, clinical care, biomedical research, and community collaborations. Its members are all 163 U.S. medical schools accredited by the; 12 Canadian medical schools accredited by the; more than 400 academic health systems and teaching hospitals; and more than 70 academic societies. The AAMC also collaborates with the Department of Veterans Affairs (VA) and VA medical centers through their academic affiliations with AAMC-member institutions. Through these institutions and organizations, the AAMC leads and serves America's medical schools, academic health systems and teaching hospitals, and the millions of individuals across academic medicine, including more than 220,000 full-time faculty members, 100,000 medical students, 167,000 resident physicians, and 60,000 graduate students and postdoctoral researchers in the biomedical sciences. Through the Alliance of Academic Health Centers International, AAMC membership reaches more than 60 international academic health centers throughout five regional offices across the globe.