Operations Lead: Branch Excellence & Growth

National Trench Safety; Irving (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

National Trench Safety in Irving, TX is seeking an Operations Manager to lead the delivery of quality service, drive branch productivity, and ensure safety, world‑class customer service, and process compliance across the operation.

You will partner with the Branch Manager to recruit, coach, and develop staff, optimize core processes, oversee vehicle maintenance and daily paperwork, and remain available for customer needs and security incidents.

Qualifications

• Excellent verbal and written communication, attention to detail, and organizational skills.
• Ability to work independently and apply sound judgment to a variety of situations.
• Strong collaboration and presentation skills.
• Strong mechanical aptitude and time management skills.
• Emotional Intelligence and influential leadership skills.
• Basic Knowledge of principles of 6S to accurately optimize processes.
• Excellent customer service and organizational skills.
• Proficient knowledge in Microsoft Office.

Responsibilities

• Support the Branch Manager in implementing actions to achieve financial objectives.
• Reviews and analyzes business performance using plan data and recommends decisions/approaches to address key operational opportunities and levers, including route sales growth optimization, pricing actions, product inventory, and labor costs.
• Responsible for recruiting, hiring, training, coaching, and counseling staff and front-line personnel to provide ongoing support and development.
• Optimize core processes and positively influence client relationships and business opportunities.
• Manages and fosters effective communication at all levels of the organization.
• Ensures daily operations are maintained as scheduled.
• Responsible for performance management of direct staff, including Inside Sales Reps, Drivers, and other staff as applicable.
• Assist the Branch Manager in ensuring compliance with all company policies.
• May fill in during the absence of the Branch Manager.
• Oversees rental operations and directs and checks the daily paperwork flow related.
• Communicates with sales personnel regarding jobs, quotes, problems, etc.
• Oversees maintenance and/or repair of Company vehicles.
• Ensure Safety training & protocols are followed and implemented at the branch.
• Available on a 24-hour basis for customer needs and facility security alarm situations.
• Other responsibilities as assigned.

Skills

Verbal communication

Written communication

Organizational skills

Independent work

Collaboration

Presentation skills

Mechanical aptitude

Time management

Emotional intelligence

6S knowledge

Customer service

Microsoft Office

Education

Bachelor's degree

Job description

National Trench Safety in Irving, TX is seeking an Operations Manager to lead the delivery of quality service, drive branch productivity, and ensure safety, world‑class customer service, and process compliance across the operation.

You will partner with the Branch Manager to recruit, coach, and develop staff, optimize core processes, oversee vehicle maintenance and daily paperwork, and remain available for customer needs and security incidents.