Operations Manager - Branch Logistics & Growth

National Trench Safety; Tampa (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

National Trench Safety in Tampa seeks an Operations Manager to lead daily branch operations, drive safety, and deliver quality service. You will partner with the Branch Manager to optimize productivity, uphold company policies, and ensure world‑class customer support.

This safety‑sensitive role requires strong leadership, excellent communication, and hands‑on ability to analyze performance data, coordinate logistics, and develop staff to meet ambitious objectives.

Qualifications

• Excellent verbal and written communication, attention to detail, and organizational skills.
• Ability to work independently and apply sound judgment to a variety of situations.
• Strong collaboration and presentation skills.
• Strong mechanical aptitude and time management skills.
• Emotional Intelligence and influential leadership skills.
• Basic Knowledge of principles of 6S to accurately optimize processes.
• Excellent customer service and organizational skills.
• Proficient knowledge in Microsoft Office.

Responsibilities

• Support the Branch Manager in implementing actions to achieve financial objectives.
• Reviews and analyzes business performance using plan data and recommends decisions/approaches to address key operational opportunities and levers, including route sales growth optimization, pricing actions, product inventory, and labor costs, which would positively impact the business.
• Responsible for recruiting, hiring, training, coaching, and counseling staff and front-line personnel to provide ongoing support and development.
• Optimize core processes and positively influence client relationships and business opportunities.
• Manages and fosters effective communication at all levels of the organization.
• Ensures daily operations are maintained as scheduled.
• Responsible for performance management of direct staff, including Inside Sales Reps, Drivers, and other staff as applicable.
• Assist the Branch Manager in ensuring compliance with all company policies.
• May fill in during the absence of the Branch Manager.
• Oversees rental operations and directs and checks the daily paperwork flow related.
• Communicates with sales personnel regarding jobs, quotes, problems, etc.
• Oversees maintenance and/or repair of Company vehicles.
• Ensure Safety training & protocols are followed and implemented at the branch.
• Available on a 24-hour basis for customer needs and facility security alarm situations.
• Other responsibilities as assigned.

Skills

Communication

Independence

Collaboration

Mechanical aptitude

Emotional intelligence

6S basics

Customer service

MS Office

Job description

National Trench Safety in Tampa seeks an Operations Manager to lead daily branch operations, drive safety, and deliver quality service. You will partner with the Branch Manager to optimize productivity, uphold company policies, and ensure world‑class customer support.

This safety‑sensitive role requires strong leadership, excellent communication, and hands‑on ability to analyze performance data, coordinate logistics, and develop staff to meet ambitious objectives.