Director of clinical operations

Get Well Healthcare Services; Humble (TX); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Get Well Clinic is seeking a Director of Clinical Operations to own day-to-day clinic operations across five sites, working directly with the owner and two other Director-level leaders who oversee systems/IT and clinical quality. This role requires visible leadership in the clinics, not a remote management approach.

You will be responsible for people management and operating metrics, traveling between Humble, Pearland, College Station, and Lufkin to oversee staffing, performance, and process

Qualifications

• 3+ years running multi-site operations for a clinic group or similar healthcare network.
• Experience with KPI tracking, staff performance management, and escalation paths.
• Strong communication skills; comfortable in front-line clinics and with owner-level leadership.

Responsibilities

• Hire, onboard, and staff across five locations; conduct 1:1s, reviews, and performance actions.
• Track visit volumes and financial KPIs per location; monitor patient intake flow and bottlenecks.
• Handle patient complaints, service recovery, and Google reviews responses; ensure standards across sites.

Skills

People management

Multi-site operations

KPI reporting

Travel between locations

Job description

About us

Get Well Clinic is a Nurse Practitioner clinic group with eight years of experience and five locations across the Houston region and East Texas. We are not a startup, and we are not a corporate chain — we are a real, growing practice that has outgrown the founder's ability to run every location personally. We are hiring a Director of Clinical Operations to take ownership of day-to-day clinic operations across all five sites, with locations six, seven, and eight on the horizon

The role

This is the seat that runs the clinics. You will own the people and the numbers across all five locations, working directly with the owner and alongside two other Director-level leaders who own systems/IT and clinical quality. We are looking for someone who wants to be visible in the clinics — with the staff, in the flow, at the front desk on a bad Monday — not someone who wants to manage from an office.

Responsabilities

• Hiring, onboarding, and staffing decisions across all five locations; write-ups, corrective action, performance improvement plans, and terminations; weekly staff meetings and performance reviews; PTO approvals and scheduling coverage; regular 1:1s with each location lead
• Visit volume tracking and reporting by location Financial KPIs by location, reported up to the owner Patient intake flow — throughput, wait times, bottlenecks
• Patient complaint intake, escalation, and resolution Google review monitoring and response Service recovery standards across all sites

We have deliberately drawn lines around this role so you can do it well: Clinical systems, EHR, and IT belong to our Director of Systems & IT Operations Chart audits, protocol training, and competency check-offs belong to our Clinical Quality & Training Lead Final clinical and business decisions belong to the owner/provider

Qualifications

3+ years running multi-site operations for a clinic group, urgent care network, primary care group, or dental service organization — three or more locations under your direct responsibility Background at a corporate multi-site healthcare operator (urgent care, occupational health, retail primary care, or DSO) where you learned real operating discipline: KPIs, scorecards, staffing models, escalation paths Demonstrated experience with the hard parts of people management — you have run a termination, defended a write-up, and rebuilt a location's staffing after a walkout Comfortable with regular travel between Humble, Pearland, College Station, and Lufkin Direct, unflappable communication style; able to hold a standard without burning down the relationship Nice to have: experience opening new locations, familiarity with Medicaid quality measures, prior work in a founder-led practice.