Operations Lead: Academic Advising & Data Systems

Merrimack College, Winston School of Education and Social Policy; Massachusetts; On-site; USD 65,000 - 69,000; Full time

Job summary

Merrimack College, located in North Andover, MA, invites applications for the Lucey Center Associate Director of Operations. The role oversees advising data processes, reporting, and system administration to support student progress and timely degree completion.

Reporting to the center, you will coordinate scheduling reviews, maintain data integrity, and lead center-wide communications. This 12-month, on-campus position requires collaboration with Registrar’s Office and academic departments.

Qualifications

• 3+ years in undergraduate advising, registrar, or student-systems operations.
• Excellent problem-solving, communication, organizational, and interpersonal skills.
• Comfort with report and query tools and advanced Excel.

Responsibilities

• Coordinate automation of data collection and reporting for schedules and prerequisites.
• Generate and distribute institutionally validated student data reports using Cognos and Slate.
• Serve as the functional administrator for advising workflows in Slate and support user needs.

Skills

Advising experience

CRM experience

Excel proficiency

Communication

Organizational skills

Interpersonal skills

Tools

Slate

J1

Cognos Analytics

Job description

Merrimack College, located in North Andover, MA, invites applications for the Lucey Center Associate Director of Operations. The role oversees advising data processes, reporting, and system administration to support student progress and timely degree completion.

Reporting to the center, you will coordinate scheduling reviews, maintain data integrity, and lead center-wide communications. This 12-month, on-campus position requires collaboration with Registrar’s Office and academic departments.