Lucey Center Associate Director of Operations

Merrimack College, Winston School of Education and Social Policy; Massachusetts; On-site; USD 65,000 - 69,000; Full time

Job summary

Merrimack College, located in North Andover, MA, invites applications for the Lucey Center Associate Director of Operations. The role oversees advising data processes, reporting, and system administration to support student progress and timely degree completion.

Reporting to the center, you will coordinate scheduling reviews, maintain data integrity, and lead center-wide communications. This 12-month, on-campus position requires collaboration with Registrar’s Office and academic departments.

Qualifications

• 3+ years in undergraduate advising, registrar, or student-systems operations.
• Excellent problem-solving, communication, organizational, and interpersonal skills.
• Comfort with report and query tools and advanced Excel.

Responsibilities

• Coordinate automation of data collection and reporting for schedules and prerequisites.
• Generate and distribute institutionally validated student data reports using Cognos and Slate.
• Serve as the functional administrator for advising workflows in Slate and support user needs.

Skills

Advising experience

CRM experience

Excel proficiency

Communication

Organizational skills

Interpersonal skills

Tools

Slate

J1

Cognos Analytics

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Lucey Center Associate Director of Operations

Career and Experiential Learning Full Time FY Full-Time North Andover, MA, US

2 days ago Requisition ID: 2318

Salary Range: $65,000.00 To $69,000.00 Annually

PCN 346

Position Overview

The Lucey Center Associate Director of Operations serves as a central coordinator for academic and career advising operations, ensuring the accuracy of academic catalog curriculum, scheduling alignment, and student data in collaboration with the Registrar’s Office, Provost’s Office, and academic departments across the college. The position manages advising data processes, reporting, and system administration (including IBM Cognos Analytics, Slate, and J1) to support student progress and timely completion of degree requirements. Additionally, the role oversees center-wide communications, coordinates advising initiatives and information sessions, and supports Lucey Center projects in partnership with professional staff and graduate fellows.

Position Responsibilities:

Coordinate the automation of semesterly data collection and reporting processes, including review of student schedules for accuracy, adjustment of student schedules for upcoming terms when prerequisites are not successfully completed, and monitoring student progress toward graduation requirements.

Generate and distribute institutionally validated student data reports to academic departments across campus using Cognos and Slate reporting tools.

Serve as the functional administrator for advising workflows in Slate, including communications, forms, advising queries and reports, and user support

Organize and oversee center-wide student communications.

Coordinate Lucey Center initiatives and projects in collaboration with professional staff and graduate fellows.

Plan and coordinate school- and department-specific advising information sessions each semester.

Implement advisor auto-assignments in J1 and help maintain the accuracy and integrity of J1 data.

Serve as a liaison with the Registrar’s Office to conduct annual catalog reviews and semesterly schedule reviews, ensuring the accuracy of prerequisites, general education designations, graduation clearance, and related requirements.

Position Qualifications:

3+ years in undergraduate advising, registrar, or student-systems operations.

Degree audit (J1 advising trees or similar) experience.

Understanding of educational requirements and advising processes.

Comfort with report and query tools, advanced Excel, and process documentation.

Experience with CRM software (Slate and/or J1 preferred).

Excellent problem-solving, communication, organizational, and interpersonal skills.

Positive attitude and ability to work effectively as part of a team.

Experience and/or commitment to working with a diverse student population.

Ability to relate well to students, faculty, staff, and parents/family members.

This is a 12-month position with occasional weekend and evening responsibilities.

Application Materials Should Include:

Resume

Cover letter stating motivation and interest in the position, citing experience relevant to the qualifications and including experience with, and commitment to, our Catholic Augustinian mission and our values.

Work Location

This is an on-campus position as employees are essential in order to provide a fully on-campus, residential college experience for our students and the community.

This position is subject to the successful completion of a criminal background check.

Statement on Our Mission

Merrimack College is a Catholic Augustinian institution of higher education committed to building an accepting and respectful community. Our mission is to enlighten minds, engage hearts and empower lives and is inspired by our Catholic faith and the Augustinian tradition of seeking truth through inquiry and dialogue.

Merrimack College seeks candidates who understand, respect, and can contribute to Merrimack’s Catholic and Augustinian mission. All candidates should describe in their application how they will foster a culture that supports our mission.

About Merrimack College

The only Catholic, Augustinian institution of higher education in New England, Merrimack College is a private, independent, coeducational institution with more than 4,100 undergraduate, 2,500 graduate students and 50 doctoral students from 48 states and 63 countries. The College features more than 160 career-focused undergraduate, professional and graduate programs, all taught by exceptional faculty who are passionate about their subject and student success. The College has six schools: arts and sciences, engineering and computational sciences, nursing and health sciences, education and social policy, the Girard school of business and the graduate school of counseling and social work. The College’s suburban 220-acre campus is just north of Boston in North Andover, Massachusetts. Merrimack is a Master’s Colleges and Universities/Larger Programs (M1) institution in the Carnegie Classification of Institutions of Higher Education. Merrimack is one of the fastest growing educational institutions in the country and has steadily climbed up in the U.S. News & World Report’s ranking of Best Colleges, ranking 38th in the Regional Universities North category in 2026. Merrimack is a NCAA Division I athletic institution.

Merrimack College is an Equal Opportunity Employer.