Associate Director of Operations – Student Advising & Data

Merrimack College; Massachusetts; Sur place; USD 65 000 - 69 000; Plein temps

Résumé du poste

Merrimack College is seeking a Lucey Center Associate Director of Operations in North Andover, MA. This 12-month, full-time role coordinates academic advising operations, maintains data integrity, and supports system administration to ensure timely degree completion.

The position oversees data reporting, advising workflows in Slate, and center-wide communications, collaborating with the Registrar’s Office and academic departments. Experience in CRM tools and educational processes is essential.

Qualifications

• 3+ years in undergraduate advising, registrar, or student-systems operations.
• Degree audit (J1 advising trees or similar) experience.
• Understanding of educational requirements and advising processes.
• Comfort with report and query tools, advanced Excel, and process documentation.
• Experience with CRM software (Slate and/or J1 preferred).
• Excellent problem-solving, communication, organizational, and interpersonal skills.
• Positive attitude and ability to work effectively as part of a team.
• Experience and/or commitment to working with a diverse student population.
• Ability to relate well to students, faculty, staff, and parents/family members.
• This is a 12-month position with occasional weekend and evening responsibilities.

Responsabilités

• Coordinate the automation of semesterly data collection and reporting processes, including review of student schedules for accuracy, adjustment of student schedules for upcoming terms when prerequisites are not successfully completed, and monitoring student progress toward graduation requirements.
• Generate and distribute institutionally validated student data reports to academic departments across campus using Cognos and Slate reporting tools.
• Serve as the functional administrator for advising workflows in Slate, including communications, forms, advising queries and reports, and user support
• Organize and oversee center-wide student communications.
• Coordinate Lucey Center initiatives and projects in collaboration with professional staff and graduate fellows.
• Plan and coordinate school- and department-specific advising information sessions each semester.
• Implement advisor auto-assignments in J1 and help maintain the accuracy and integrity of J1 data.
• Serve as a liaison with the Registrar’s Office to conduct annual catalog reviews and semesterly schedule reviews, ensuring the accuracy of prerequisites, general education designations, graduation clearance, and related requirements.

Connaissances

Advanced Excel

CRM software

Advising data

Data reporting

Interpersonal skills

Outils

Slate

J1

IBM Cognos Analytics

Description du poste

Merrimack College is seeking a Lucey Center Associate Director of Operations in North Andover, MA. This 12-month, full-time role coordinates academic advising operations, maintains data integrity, and supports system administration to ensure timely degree completion.

The position oversees data reporting, advising workflows in Slate, and center-wide communications, collaborating with the Registrar’s Office and academic departments. Experience in CRM tools and educational processes is essential.