Operations Coordinator

Floor Coverings International of Ozaukee; Village of Germantown (WI); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Training & development

Flexible schedule

Competitive salary

Job summary

Floor Coverings International of Milwaukee North is seeking an Operations Coordinator to ensure projects run efficiently and profitably with a strong focus on customer service, communication, and organization. The role requires fast-paced work, attention to detail, and proactive problem solving to support installers and customers throughout the process.

You will report daily to the Brown Deer Warehouse, manage orders, coordinate installations, and provide updates while maintaining high standards

Qualifications

• High school diploma or equivalent required.
• Associates degree or some college preferred.
• Customer service experience required.
• Project management experience preferred.
• Home improvement or flooring sales/installation experience 1 year preferred.

Responsibilities

• Oversee flooring projects from start to finish.
• Order products needed for each project.
• Receive deliveries using forklift and pallet jack.
• Organize and stage products by job site.
• Coordinate installation dates with customers and installers.
• Set expectations on process and conditions during installation.
• Provide daily installation status updates to customers.
• Inspect job sites and ensure timely, quality completion.
• Ensure changes are reflected in project invoices.

Skills

Customer service

Project management

Communication

Organizational skills

Education

High school diploma or equivalent

Associates degree or some college

Tools

Forklift

Pallet jack

Hand tools

Job description

Benefits:

• Training & development
• Competitive salary
• Flexible schedule

Job details

Salary

$45,000 - $55,000 a year

Job Type

Full-time

Qualifications

• High school or equivalent
• Associates Degree or Some College (Preferred)
• Customer Service Experience
• Project Management Experience
• Home Improvement or Flooring Sales/Installation Experience: 1 year (Preferred)

Full Job Description

Floor Coverings International of Milwaukee North, is looking for a top-notch Operations Coordinator to add to our team.

Who We Are

We are a locally owned, residential flooring company that sells and installs a variety of flooring materials ranging from carpet, to hardwood, to vinyl flooring. We work very hard to ensure that we are providing the best possible flooring experience for our customers throughout the Milwaukee area and beyond. We are a small business made up of individuals who take pride in what they do and want what is best for our customers.

Job Summary

The FCI Operations Coordinator is the key to ensuring customers have a positive experience and jobs are produced both efficiently and profitably. The Operations Coordinator is a role that revolves around a high level of customer service, communication, problem solving, and organization along with technical responsibilities. The position works independently and requires someone who is fast paced, highly detailed and organized. The ideal candidate is efficient, productive and able to think two steps ahead of what is needed.

The Role

• Report daily to our Brown Deer Warehouse
• Be responsible for every flooring project from start to finish
• Order all product needed for each project
• Receive all deliveries including use of a forklift & pallet jack
• Organize, label & stage products by job/project
• Communicate expectations, scope of work and compensation with installers prior to start of job
• Communicate with customers and installers to coordinate installation dates
• Set expectations with customers on installation process, impact to their daily lives and the condition of their home during installation (ie furniture moves etc)
• Provide daily updates to customers regarding their installation
• Complete job site visits to check in with installers and customers
• Deliver on expectations contracted in the sales process-dates/times/products/installation etc
• Walk customers through job at completion and collect final payment
• Resolve customer complaints with urgency
• Assist installation crews with anything necessary to finish projects and ensure a clean jobsite
• Ensure all work order changes are reflected accurately in each project invoice

Other Duties

• Work Home Show booths as needed (3 Spring, 1 Fall), which includes weekend hours
• Lifting up to 80 lbs. on occasion
• Work with hand tools
• Paint, stain & finish trim pieces
• Keep warehouse and company vehicles organized and presentable
• Be available to attend training as needed
• Continually educate yourself on new flooring types and installation methods
• Responsible to ensure quick production of jobs to hit weekly and monthly sales goals
• Make decisions and act in accordance with FCI’s core values and mission
• Answer calls and be able to answer customer questions

Compensation and Work Hours

This is a full-time salaried position that will be compensated commensurate with experience and qualifications - $45,000 - $55,000 annually, with additional bonus opportunities.

General hours are from 8:00 AM to 5:00 PM, varying depending on daily production work flow. Weekend hours are rare, but necessary on occasion.