Operations & Guest Experience Leader

Altitude Trampoline Park; Franklin (MA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive pay based on experience

Growth and advancement opportunities

Fun, energetic work environment

Employee perks and discounts

Job summary

A leading entertainment venue in Franklin is seeking an energetic Manager to oversee daily operations and lead a dedicated team. The role involves ensuring exceptional guest experiences, maintaining safety, and driving operational excellence in a fast-paced environment. Ideal candidates should have previous management experience, strong leadership skills, and the ability to multitask effectively. The position offers competitive pay and opportunities for growth in a fun and energetic work environment.

Qualifications

• Previous management or supervisory experience in hospitality, retail, or entertainment preferred.
• Strong leadership and communication skills required.
• Ability to work nights, weekends, and holidays is necessary.
• Excellent customer service and conflict-resolution skills required.
• Ability to multitask and make sound decisions in a fast-paced environment expected.

Responsibilities

• Oversee day-to-day park operations, ensuring safety and efficiency.
• Deliver exceptional customer service and resolve guest concerns.
• Recruit, train, coach, and supervise team members.
• Assist with budgeting, cash handling, and daily financial reporting.
• Ensure equipment and facilities are well-maintained and operational.

Skills

Leadership

Customer service

Conflict resolution

Multitasking

Tools

Scheduling software

Job description

A leading entertainment venue in Franklin is seeking an energetic Manager to oversee daily operations and lead a dedicated team. The role involves ensuring exceptional guest experiences, maintaining safety, and driving operational excellence in a fast-paced environment. Ideal candidates should have previous management experience, strong leadership skills, and the ability to multitask effectively. The position offers competitive pay and opportunities for growth in a fun and energetic work environment.