Operations & Guest Experience Lead

Family Entertainment Group; Virginia (MN); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Family Entertainment Group is seeking an Assistant General Manager to support daily operations across our family entertainment centers. You will help ensure service excellence, safety compliance, staff development, and achievement of business goals while upholding company standards.

You will supervise and mentor teams, coordinate with department leaders, monitor location performance, manage budgets within guidelines, and act as a representative at company meetings to drive guest satisfaction and

Qualifications

• High school diploma or equivalent; college or technical degree preferred.
• Minimum of 3 years of relevant experience in a similar industry or role.
• Demonstrated success within a large, multi-disciplinary organization.
• Strong communication, leadership, organizational, and interpersonal skills.

Responsibilities

• Assist the General Manager with team performance evaluations and annual reviews.
• Provide both corrective and positive feedback promptly.
• Guide and support staff in day-to-day assignments and ongoing projects.
• Collaborate with department supervisors to enhance service delivery and operational efficiency.
• Analyze location trends and recommend strategies to improve performance.
• Lead by example, fostering accountability, innovation, and teamwork.
• Champion business goals and customer needs, ensuring alignment between the two.
• Support the achievement of revenue and operating profit targets.
• Act as a representative of the location at company meetings; provide insights and updates as needed.
• Address customer issues and service complaints as the first point of contact.
• Help manage location operations within budgetary guidelines.
• Ensure compliance with laws and regulations (e.g., DOT, OSHA, ADA).
• Participate in regular inspections and maintenance planning for equipment.
• Maintain a safe, clean, and organized work environment and warehouse.
• Safeguard company assets, including sensitive information and equipment.
• Assist in coordinating and executing physical inventory counts to ensure accuracy and accountability.
• Support ordering processes to maintain optimal stock levels.
• Analyze sales trends and market data to adjust product assortment to maximize revenue.
• Collaborate with procurement and sales teams to capitalize on product opportunities.

Job description

Family Entertainment Group is seeking an Assistant General Manager to support daily operations across our family entertainment centers. You will help ensure service excellence, safety compliance, staff development, and achievement of business goals while upholding company standards.

You will supervise and mentor teams, coordinate with department leaders, monitor location performance, manage budgets within guidelines, and act as a representative at company meetings to drive guest satisfaction and