Guest Experience & Operations Lead

Ultimate Ninjas; Deerfield (IL); On-site; USD 42,000 - 66,000; Full time

Job summary

A family entertainment center is seeking an Assistant General Manager to oversee daily operations and support staff in providing exceptional guest experiences. You'll supervise the team, ensure streamlined check-ins, guide families through registrations, and respond to inquiries. Ideal candidates have customer service, hospitality experience, and strong organizational skills. Flexibility for evenings and weekends is preferred. Join us in creating a safe, inspiring environment for families.

Qualifications

• Experience in customer service, hospitality, or recreation management.
• Strong organizational skills with attention to detail and accuracy.
• Excellent communication and interpersonal abilities.

Responsibilities

• Supervise, coach, and support staff to maintain high standards of service and safety.
• Welcome and check in guests with professionalism and warmth.
• Guide families through registrations and waivers, ensuring accuracy and efficiency.
• Respond promptly to phone, email, and in-person inquiries.
• Process payments accurately and maintain financial integrity.

Skills

Customer service experience

Organizational skills

Communication abilities

Multitasking

Tools

iClassPro or similar software

Job description

A family entertainment center is seeking an Assistant General Manager to oversee daily operations and support staff in providing exceptional guest experiences. You'll supervise the team, ensure streamlined check-ins, guide families through registrations, and respond to inquiries. Ideal candidates have customer service, hospitality experience, and strong organizational skills. Flexibility for evenings and weekends is preferred. Join us in creating a safe, inspiring environment for families.