Senior Operations Leader — Guest Experience & P&L

Socket.dev; Round Rock (TX); On-site; USD 85,000 - 125,000; Full time

Job summary

Family Entertainment Group in the United States seeks a General Manager to lead all aspects of a single location’s success, including guest experience, operations, and financial performance.

You will drive a culture of fun, service, and accountability, while ensuring game uptime, safety compliance, and strong team leadership. The role requires strategic oversight of schedules, labor, and vendor performance to maximize guest satisfaction and revenue.

Qualifications

• 3–5+ years of leadership experience in family entertainment, arcade, hospitality, theme park, or retail operations.
• Proven success managing multi-disciplinary teams in high-volume environments.
• Strong business acumen and comfort with P&L ownership, labor management, and operational analytics.
• Excellent communication, coaching, organizational, and problem‑solving skills.

Responsibilities

• Oversee daily operations across games, attractions, food & beverage, and retail, aligned with brand standards.
• Recruit, hire, train, and develop a high-performing team with a focus on culture and performance.
• Own the full location P&L, including revenue, labor, COGS, and controllable expenses.
• Partner with HR, Tech, Facilities, Marketing and venues to address site needs and drive guest satisfaction.

Skills

Leadership

P&L ownership

Operations management

Guest experience

Team coaching

Budgeting

Education

High school diploma or equivalent

Tools

POS systems

Inventory tools

Microsoft Office

Job description

Family Entertainment Group in the United States seeks a General Manager to lead all aspects of a single location’s success, including guest experience, operations, and financial performance.

You will drive a culture of fun, service, and accountability, while ensuring game uptime, safety compliance, and strong team leadership. The role requires strategic oversight of schedules, labor, and vendor performance to maximize guest satisfaction and revenue.