Location Supervisor — Lead Teams & Guest Experience

Family Entertainment Group; Lake Delton (WI); On-site; USD 25,000 - 28,000; Full time

Job summary

Family Entertainment Group, a leading operator of family entertainment centers, seeks a Location Supervisor to support the General Manager in daily operations, lead by example, and ensure a safe, engaging guest experience.

You will supervise, coach, and develop staff, manage hiring and scheduling, oversee cash handling and facility presentation, and work toward revenue and operational goals while maintaining compliance with policies and regulations.

Qualifications

• High school diploma or equivalent required.
• One or more years of leadership experience in amusement, hospitality, retail, entertainment, or a related customer service environment preferred.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to motivate and develop team members while delivering exceptional customer service.
• Proficient with Microsoft Office and basic business applications.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to stand for extended periods and lift up to 50 pounds with or without reasonable accommodation.

Responsibilities

• Support the daily operation of the location while leading by example and promoting Family Entertainment Group's values.
• Supervise, coach, train, and develop team members to ensure high performance and exceptional guest service.
• Assist with hiring, scheduling, payroll, performance management, recognition, and corrective action as needed.
• Oversee daily operational activities, including opening and closing procedures, cash handling, inventory, and facility presentation.
• Ensure games, equipment, and prize displays are clean, operational, and properly maintained.
• Resolve guest concerns professionally while creating memorable guest experiences.
• Assist the General Manager in achieving revenue, profitability, and operational objectives.
• Maintain compliance with company policies, safety standards, and all applicable federal, state, and local regulations.
• Complete required reports, participate in training, and perform other duties as assigned.

Job description

Family Entertainment Group, a leading operator of family entertainment centers, seeks a Location Supervisor to support the General Manager in daily operations, lead by example, and ensure a safe, engaging guest experience.

You will supervise, coach, and develop staff, manage hiring and scheduling, oversee cash handling and facility presentation, and work toward revenue and operational goals while maintaining compliance with policies and regulations.