Operations Leader: Guest Experience & Team Growth

Family Entertainment Group LLC; Thornburg (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

Family Entertainment Group LLC seeks an Operations Manager to lead daily center operations, ensure guest satisfaction, and maximize profitability. You’ll partner with the General Manager to oversee staff, safety, inventory, and performance.

In this hands-on role you will coach teams, maintain brand standards, manage labor and expenses, and drive continuous improvement across guest experience, merchandise, and facility upkeep.

Qualifications

• 3+ years of leadership or management experience in a high-volume guest-facing environment.
• Ability to lead, develop teams, and drive accountability while delivering operational results.
• Strong business acumen with experience managing labor, inventory, expenses, and day-to-day performance.
• Excellent communication, organization, problem-solving, and conflict-resolution skills.

Responsibilities

• Lead, coach, and develop team members to maintain high standards of service, performance, efficiency, and professionalism.
• Oversee daily location operations to ensure cleanliness, safety, and guest readiness.
• Manage scheduling and labor planning to align staffing with business needs and financial goals.
• Oversee redemption, merchandise operations, inventory controls, and product performance.
• Ensure games, attractions, and equipment remain safe, clean, and well-maintained.

Skills

Leadership & Team Development

Operational Excellence

Guest Experience

Communication Skills

Problem-Solving

Conflict Resolution

Job description

Family Entertainment Group LLC seeks an Operations Manager to lead daily center operations, ensure guest satisfaction, and maximize profitability. You’ll partner with the General Manager to oversee staff, safety, inventory, and performance.

In this hands-on role you will coach teams, maintain brand standards, manage labor and expenses, and drive continuous improvement across guest experience, merchandise, and facility upkeep.