Operations & Guest Experience Lead

Tiffany & Co; Chicago, Northern (IL, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

The Operations Coordinator at Tiffany & Co in Chicago will lead back‑of‑house operations, manage inventory, and support store leadership to drive sales while upholding the Tiffany Experience. This role acts as a key holder and may open or close the store, ensuring accuracy, security, and exceptional client service.

You will coordinate order fulfillment, shipping, receiving and replenishment, collaborate with Sales Professionals, and help deliver memorable client moments.

Qualifications

• 2-3 years of retail operations experience with knowledge of merchandising, client service, administration and shipping.
• Strong Analytical skills.
• Proficient in Microsoft Word and Excel.
• Ability to work retail store hours including nights, weekends and holidays.
• Organized and detail oriented.
• Must have authorization to work in the United States.

Responsibilities

• Lead back-of-house operations and manage inventory to support store goals.
• Open/close the store as a key holder when needed and assist leadership.
• Coordinate order fulfillment, shipping, receiving and replenishment.
• Drive sales through guest experience and core product pillars.
• Deliver exceptional client service and resolve issues per policy.

Skills

Retail operations

Client service

Merchandising

Analytical skills

Time management

Education

College degree

GIA coursework

Tools

Microsoft Word

Microsoft Excel

Job description

The Operations Coordinator at Tiffany & Co in Chicago will lead back‑of‑house operations, manage inventory, and support store leadership to drive sales while upholding the Tiffany Experience. This role acts as a key holder and may open or close the store, ensuring accuracy, security, and exceptional client service.

You will coordinate order fulfillment, shipping, receiving and replenishment, collaborate with Sales Professionals, and help deliver memorable client moments.