Operations & Growth Leader for Disaster Restoration

RedBalloon; Pullman (WA); On-site; USD 70,000 - 90,000; Full time

Job summary

Palouse Disaster Restoration in Pullman, WA seeks a motivated Business Manager to oversee daily operations, financial performance, staffing, and customer satisfaction. This leadership role reports to the General Manager and directs the Mitigation Manager, Reconstruction Project Manager, and admin staff to achieve strategic goals.

Ideal candidates balance big-picture thinking with hands-on management, take ownership, develop employees, and build strong relationships with insurance providers,

Qualifications

• Experience leading operations and teams in a service business.
• Strong financial acumen including budgeting, cost control, and profitability analysis.
• Proven ability to manage customer relationships and vendor negotiations.

Responsibilities

• Oversee all operations including mitigation, reconstruction, admin, and customer service.
• Lead Mitigation Manager, Reconstruction Project Manager, and administrative staff.
• Drive financial performance, budgeting, invoicing, and cash flow management.
• Foster a positive, accountable workplace with clear expectations and professional standards.
• Partner with the General Manager to implement company goals and initiatives.

Skills

Leadership

Financial management

Communication

Problem solving

Strategic thinking

Decision making

Ownership

Tools

Xactimate

Albi

Encircle

Job description

Palouse Disaster Restoration in Pullman, WA seeks a motivated Business Manager to oversee daily operations, financial performance, staffing, and customer satisfaction. This leadership role reports to the General Manager and directs the Mitigation Manager, Reconstruction Project Manager, and admin staff to achieve strategic goals.

Ideal candidates balance big-picture thinking with hands-on management, take ownership, develop employees, and build strong relationships with insurance providers,