Operations Floor Manager

Hyatt Regency; New York (NY); On-site; USD 58,000 - 90,000; Full time

Job summary

Hyatt Regency is seeking an Operations Floor Manager for their Queens, NY location. The role involves overseeing daily hotel operations to ensure optimal customer satisfaction and workflow. The successful candidate will possess strong leadership skills and experience in hospitality management.

Qualifications

• Experience in Operations Management.
• Strong interpersonal abilities.
• Previous experience in hospitality.

Responsibilities

• Oversee daily operations ensuring customer satisfaction.
• Manage staff and address guest concerns.
• Provide ongoing training for team members.

Skills

Customer Satisfaction

Customer Service

Communication

Leadership

Problem-Solving

Education

Bachelor's degree in Hospitality Management

Bachelor's degree in Business

Related field

Job description

Welcome to Hyatt Regency hotels, where connections flow seamlessly whether you’re traveling for business or leisure. With more than 150 hotels in over 30 countries, Hyatt Regency is a welcome place for convention goers, business travelers, and leisure seekers alike. Our worldwide hotels are conveniently located in urban, suburban, airport, convention, and vacation destinations. At Hyatt Regency, enthusiastic service ensures all your needs are met, as no detail goes unnoticed here.

Role Description

This is a full-time on-site role for an Operations Floor Manager at Hyatt Regency located in Queens, NY. The Operations Floor Manager will oversee daily operations on the floor, ensuring optimal customer satisfaction and smooth workflow. Responsibilities include managing staff, addressing guest concerns, maintaining communication across departments, and providing ongoing training for team members.

Qualifications

• Strong skills in Customer Satisfaction and Customer Service
• Excellent Communication and interpersonal abilities
• Experience in Operations Management and Training team members
• Leadership and problem-solving capabilities
• Ability to work on-site in Queens, NY
• Bachelor's degree in Hospitality Management, Business, or a related field preferred
• Previous experience in a similar role within the hospitality industry is advantageous

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Hospitality

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