OPERATION SUPERVISOR

NYC Department of Social Services; New York (NY); On-site; USD 66,000 - 76,000; Full time

Job summary

The NYC Department of Social Services seeks a Principal Administrative Associate III to oversee the Assistance Reimbursement Unit. This role includes supervising staff, reviewing claims, implementing policies, and providing training. Candidates are required to have experience in administrative roles and possess strong communication and analytical skills.

Benefits

Public Service Loan Forgiveness programs

Diversity-oriented work environment

Qualifications

• Three years of satisfactory full-time clerical/administrative experience.
• One year of experience supervising staff performing clerical/administrative work.
• Education beyond high school may substitute for experience.

Responsibilities

• Supervise ARU staff involved in claim review and processing.
• Implement policies and develop training materials for new staff.
• Consult with the Director on complex cases.

Skills

Verbal communication

Written communication

Analytical skills

Decision-making

Education

Baccalaureate degree from an accredited college

Associate degree or 60 semester credits from an accredited college

Four-year high school diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

HRA / AO systems (e.g. WMS, HRA Viewer, NYCWAY)

Job description

APPLICANTS MUST BE PERMANENT IN THE PRINCIPLE ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE

The DSS Accountability Office (DSS-AO) is responsible for protecting the integrity of social services programs administered by the New York City Department of Social Services (DSS) and ensuring that DSS complies with all statutory, regulatory, and contractual standards. Within AO, Is the Office of Revenue. They house the Assistance Reimbursement Unit (ARU) is responsible for recovering Interim Assistance (IA) from Cash Assistance (CA) recipients who received certain CA benefits from HRA during the pendency of their Supplemental Security Income (SSI) application which ultimately leads to increased revenue for NYC.


The Assistance Reimbursement Unit (ARU) is recruiting for one (1) Principal Administrative Associate III to function as an Operation Supervisor who will:

- Directly and indirectly supervise ARU staff which consists of Clerical Associates, Eligibility Specialist, and Principal Administrative Associates involved in claim review and processing.

- Assign, evaluate and review completed cases by staff for accuracy. Review the information provided from the Social Security Administration.

- Monitor the staff’s Time and Leave. Conduct meetings/conferences about compliance with procedures related to Time & Leave. Review, investigate and resolve personnel issues of work productivity and/or

Time & Leave.

- Implement and interpret policies, procedures. Develop training materials, module assignments as well as conduct actual trainings for new staff and/ or provide refresher training to existing staff.

- Consult with the Director on overall problems and provide guidance to administrative staff on exceptional complex cases.

- Submit statistical data for special reports as needed. - Liaise with the Social Security Administration on any issues related to the claims or the use of the Government Service Online (GSO) application.

Salary Range: $66,062.00 - $75,971.00

Work Location: 375 Pearl Street, NY NY

Hours/Schedule: 9-5 M-F

PRINCIPAL ADMINISTRATIVE ASSOC - 10124

Minimum Qualifications

1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

Preferred Skills

- Working knowledge of HRA / AO systems, such as WMS, HRA Viewer, NYCWAY systems.- Excellent verbal, written, interpretive, and interpersonal communication skills with strong analytical and decision-making abilities.- Working knowledge of Microsoft Word, Excel, PowerPoint is preferred

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.