Operations & Executive Support Manager II

Bank of America; Plano (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

Bank of America’s Specialized Servicing and Fulfillment Operations (SSFO) is seeking a Business Support Manager II to provide operational support across the business. You will handle routine deliverables, manage communications, vendor relationships, and support governance, audits, and process improvements.

The ideal candidate is highly organized, detail‑oriented, and capable of delivering executive‑level communications and presentations in a fast‑paced environment.

Qualifications

• 3+ years managing end-to-end business facets: financial management, project management, governance, operations and executive coordination.
• Strong analytical skills to use data to enhance efficiency and develop reporting to drive insights.
• Excellent communication and relationship management across functions and levels.
• Experience managing multiple projects and adapting to changing deadlines.
• Strong presentation skills to convey key messages clearly and influence decisions.
• Attention to detail with ability to work under tight timelines.
• Strategic thinking to identify opportunities to improve performance.
• Self-starter with high energy and ability to work with minimal supervision.

Responsibilities

• Produce high quality presentations and management information for senior management.
• Serve as Primary Point of Contact for Business Controls including vendor management, SPI oversight & controls, issues management, audits/exams, complaints review, policy reviews.
• Coordinate communication projects and employee engagement events.
• Develop relationships with lines of business and support partners; contribute to operational efficiency improvements.
• Ad hoc and special projects as needed.

Skills

Analytical skills

Project management

Communication skills

Presentation skills

MS Office

Time management

Attention to detail

Cross-functional collaboration

Problem solving

Education

High School Diploma

Tools

Excel

PowerPoint

Job description

Bank of America’s Specialized Servicing and Fulfillment Operations (SSFO) is seeking a Business Support Manager II to provide operational support across the business. You will handle routine deliverables, manage communications, vendor relationships, and support governance, audits, and process improvements.

The ideal candidate is highly organized, detail‑oriented, and capable of delivering executive‑level communications and presentations in a fast‑paced environment.