Executive Reporting & Operations Manager

Bank of America; Newark (DE); Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Bank of America is seeking a Business Support Manager II within the SSFO team to provide comprehensive operational support across multiple functions. The role emphasizes organized, detail‑oriented work in a fast-paced setting with a focus on governance, reporting, and executive communication.

You will manage key processes, escalate issues with data-backed insights, and drive efficiency improvements while collaborating with diverse business partners.

Formación

• 3+ years experience handling multiple facets of an end-to-end business: financial management, project management, governance, operations and technology management.
• Strong analytical skills with data-driven reporting to drive business insights.
• Strong partnership and relationship management across functions and organizational levels.
• Prior experience managing multiple projects and adjusting to changing deadlines.
• Strong presentation skills with executive-ready communications and influence.
• Self-starter with high energy and detail orientation; able to work with minimal supervision.

Responsabilidades

• Produce high quality presentations and management information for senior management.
• Serve as primary point of contact for Business Controls.
• Vendor Management.
• SPI Oversight & Controls.
• Issues Management.
• Audits/Exams.
• Complaints review.
• Policy/Standard Reviews.
• Research and analysis on escalated items with detailed responses and SME input.
• Coordinate communication projects (town halls, off-sites, employee engagement).
• Coordinate ad hoc cross-functional working groups.
• Develop relationships with lines of business and key support partners.
• Proactively contribute to operational efficiency and internal processes.
• Ad hoc and special projects.

Conocimientos

Attention to Detail

Critical Thinking

Decision Making

Problem Solving

Written Communications

Active Listening

Collaboration

Oral Communications

Prioritization

Adaptability

Customer and Client Focus

Data Management

Emotional Intelligence

Risk Management

Influence

Educación

High School Diploma / GED / Secondary School or equivalent

Herramientas

MS Office Suite

Descripción del empleo

Bank of America is seeking a Business Support Manager II within the SSFO team to provide comprehensive operational support across multiple functions. The role emphasizes organized, detail‑oriented work in a fast-paced setting with a focus on governance, reporting, and executive communication.

You will manage key processes, escalate issues with data-backed insights, and drive efficiency improvements while collaborating with diverse business partners.