Business Support Manager II

Bank of America; Newark (DE); On-site; USD 90,000 - 130,000; Full time

Job summary

Bank of America is seeking a Business Support Manager II within the SSFO team to provide comprehensive operational support across multiple functions. The role emphasizes organized, detail‑oriented work in a fast-paced setting with a focus on governance, reporting, and executive communication.

You will manage key processes, escalate issues with data-backed insights, and drive efficiency improvements while collaborating with diverse business partners.

Qualifications

• 3+ years experience handling multiple facets of an end-to-end business: financial management, project management, governance, operations and technology management.
• Strong analytical skills with data-driven reporting to drive business insights.
• Strong partnership and relationship management across functions and organizational levels.
• Prior experience managing multiple projects and adjusting to changing deadlines.
• Strong presentation skills with executive-ready communications and influence.
• Self-starter with high energy and detail orientation; able to work with minimal supervision.

Responsibilities

• Produce high quality presentations and management information for senior management.
• Serve as primary point of contact for Business Controls.
• Vendor Management.
• SPI Oversight & Controls.
• Issues Management.
• Audits/Exams.
• Complaints review.
• Policy/Standard Reviews.
• Research and analysis on escalated items with detailed responses and SME input.
• Coordinate communication projects (town halls, off-sites, employee engagement).
• Coordinate ad hoc cross-functional working groups.
• Develop relationships with lines of business and key support partners.
• Proactively contribute to operational efficiency and internal processes.
• Ad hoc and special projects.

Skills

Attention to Detail

Critical Thinking

Decision Making

Problem Solving

Written Communications

Active Listening

Collaboration

Oral Communications

Prioritization

Adaptability

Customer and Client Focus

Data Management

Emotional Intelligence

Risk Management

Influence

Education

High School Diploma / GED / Secondary School or equivalent

Tools

MS Office Suite

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in‑office culture that supports collaboration, engagement, and career development. Our approach includes clear in‑office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Specialized Servicing and Fulfillment Operations (SSFO) is a dynamic organization committed to delivering best‑in‑class care for clients and internal partners. We specialize in situations that require a compassionate touch, high attention to detail, management of high risks, adjustments for unique product or situation combinations and education of internal partners. We respond rationally, but rapidly to an ever‑evolving set of products, compliance requirements, and client needs. SSFO practices process excellence in every facet of our operation and is committed to creating a work environment that drives positive employee engagement and growth.

The SSFO Team is seeking a Business Support Manager II to provide operational support for all functional areas within the business. The role will handle routine deliverables and other diverse administrative functions which requires a thorough knowledge of the department's or business unit's functional operations. The ideal candidate will be highly organized, detail‑oriented, and able to work in a fast‑paced environment. The candidate will be comfortable working in a team setting and producing independent work product and completing assignments within deadlines.

Responsibilities

• Produce high quality presentations and management information for senior management
• Serve as Primary Point of Contact for Business Controls including:
• Vendor Management
• SPI Oversight & Controls
• Issues Management
• Audits/Exams
• Complaints review
• Policy/Standard Reviews
• Research and analysis on escalated items, providing detailed response and subject matter expertise
• Coordinate communication projects, e.g. town halls, off‑sites and employee engagement
• Coordinate ad hoc cross‑functional working groups
• Develop relationships with lines of business and key support partners
• Proactively contribute to the improvement of operational efficiency and internal processes
• Ad hoc and special projects

Required Qualifications:

• 3+ years experience handling multiple facets of an end‑to‑end business: financial management, project management, governance, operations and technology management, and executive routine coordination
• Strong analytical skills, with an investigative mindset and ability to use data to enhance efficiency and develop reporting to drive business insights
• Strong partnership and relationship management skills; ability to work and effectively communicate across functions and organizational lines/levels
• Prior experience managing multiple projects and adjusting to changing deadlines
• Strong presentation skills and the ability to present key messages, effective recommendations, and information in a clear, concise, insightful, and influential way
• Strong analytical and organizational skills with a focus on attention to detail
• Ability to think strategically across the organization to identify opportunities to improve overall performance efficiency
• Flexibility -- ability to adjust to changing/competing priorities
• Ability to decompose complex issues and drive timely decisions, knowing when to engage others for additional input, and when to act independently
• Excellent written / verbal communication skills and executive presence
• Advanced/Expert MS Office skills, especially Excel and PowerPoint
• Extremely organized/excellent time management skills with ability to manage and prioritize competing priorities
• Proven ability to develop executive ready communications and presentations that synthesize data and tell the story
• Self‑starter, high energy, and detail oriented; ability to work with minimal supervision

Skills

• Active Listening
• Attention to Detail
• Collaboration
• Critical Thinking
• Written Communications
• Decision Making
• Influence
• Oral Communications
• Prioritization
• Problem Solving
• Adaptability
• Customer and Client Focus
• Data Management
• Emotional Intelligence
• Risk Management

Minimum Education Requirement:

High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40