Strategic Business Support Manager - Operations & Controls

Bank of America; Phoenix (AZ); On-site; USD 85,000 - 120,000; Full time

Job summary

Bank of America in the United States is seeking a Business Support Manager II within the SSFO team to provide operational support across functions. The role demands strong organization, attention to detail, and the ability to manage multiple deliverables in a fast-paced environment.

You will develop executive‑level presentations, act as primary contact for Business Controls, and partner with lines of business to improve efficiency and outcomes.

Qualifications

• 3+ years experience handling multiple facets of an end-to-end business: financial management, project management, governance, operations and technology management, and executive routine coordination
• Strong analytical skills, with an investigative mindset and ability to use data to enhance efficiency and develop reporting to drive business insights
• Strong partnership and relationship management skills; ability to work and effectively communicate across functions and organizational lines/levels
• Prior experience managing multiple projects and adjusting to changing deadlines
• Strong presentation skills and the ability to present key messages, effective recommendations, and information in a clear, concise, insightful, and influential way
• Strong analytical and organizational skills with a focus on attention to detail
• Ability to think strategically across the organization to identify opportunities to improve overall performance efficiency
• Flexibility - ability to adjust to changing/competing priorities
• Ability to decompose complex issues and drive timely decisions, knowing when to engage others for additional input, and when to act independently
• Excellent written / verbal communication skills and executive presence
• Advanced/Expert MS Office skills, especially Excel and PowerPoint
• Extremely organized/excellent time management skills with ability to manage and prioritize competing priorities
• Proven ability to develop executive ready communications and presentations that synthesize data and tell the story
• Self-starter, high energy, and detail oriented; ability to work with minimal supervision

Responsibilities

• Produce high quality presentations and management information for senior management
• Serve as Primary Point of Contact for Business Controls including: Vendor Management SPI Oversight & Controls Issues Management Audits/Exams Complaints review Policy/Standard Reviews
• Research and analysis on escalated items, providing detailed response and subject matter expertise
• Coordinate communication projects, e.g. town halls, off-sites and employee engagement
• Coordinate ad hoc cross-functional working groups
• Develop relationships with lines of business and key support partners
• Proactively contribute to the improvement of operational efficiency and internal processes
• Ad hoc and special projects

Skills

Active Listening

Attention to Detail

Collaboration

Critical Thinking

Written Communications

Decision Making

Influence

Oral Communications

Prioritization

Problem Solving

Adaptability

Customer and Client Focus

Data Management

Emotional Intelligence

Risk Management

Education

High School Diploma / GED / Secondary School or equivalent

Tools

MS Office

Excel

PowerPoint

Job description

Bank of America in the United States is seeking a Business Support Manager II within the SSFO team to provide operational support across functions. The role demands strong organization, attention to detail, and the ability to manage multiple deliverables in a fast-paced environment.

You will develop executive‑level presentations, act as primary contact for Business Controls, and partner with lines of business to improve efficiency and outcomes.