Business Support Manager II

NBMBAA; Northern (KY); On-site; USD 65,000 - 95,000; Full time

Job summary

Bank of America is seeking a detail-oriented professional to join Specialized Servicing and Fulfillment Operations (SSFO). You will produce high-quality presentations for senior management, manage business controls, and drive process improvements in a fast-paced environment.

The role requires strong analytics, multi-project management, and effective cross-functional collaboration. 40-hour work week, first shift in the United States, with a focus on delivering accurate, actionable insights to

Qualifications

• 3+ years end-to-end business experience across finance, project governance, operations and technology.
• Strong analytical skills and data-driven reporting.
• Excellent cross-functional partnership and communication.
• Ability to manage multiple projects and deadlines.
• Executive presentation skills and attention to detail.

Responsibilities

• Produce high quality presentations and management information for senior management
• Serve as Primary Point of Contact for Business Controls including: Vendor Management
• SPI Oversight & Controls, Issues Management, Audits/Exams
• Complaints review
• Policy/Standard Reviews
• Research and analysis on escalated items with detailed response and SME input
• Coordinate communication projects such as town halls and employee engagement
• Coordinate ad hoc cross-functional working groups
• Develop relationships with lines of business and key support partners
• Proactively contribute to improve operational efficiency and internal processes
• Ad hoc and special projects

Skills

Active Listening

Attention to Detail

Collaboration

Critical Thinking

Written Communications

Decision Making

Influence

Oral Communications

Prioritization

Problem Solving

Adaptability

Customer Focus

Data Management

Emotional Intelligence

Risk Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Specialized Servicing and Fulfillment Operations (SSFO) is a dynamic organization committed to delivering best-in-class care for clients and internal partners. We specialize in situations that require a compassionate touch, high attention to detail, management of high risks, adjustments for unique product or situation combinations and education of internal partners. We respond rationally, but rapidly to an ever-evolving set of products, compliance requirements, and client needs. SSFO practices process excellence in every facet of our operation and is committed to creating a work environment that drives positive employee engagement and growth.

Responsibilities

• Produce high quality presentations and management information for senior management
• Serve as Primary Point of Contact for Business Controls including:
  • Vendor Management
  • SPI Oversight & Controls
  • Issues Management
  • Audits/Exams
  • Complaints review
  • Policy/Standard Reviews
• Research and analysis on escalated items, providing detailed response and subject matter expertise
• Coordinate communication projects, e.g. town halls, off-sites and employee engagement
• Coordinate ad hoc cross-functional working groups
• Develop relationships with lines of business and key support partners
• Proactively contribute to the improvement of operational efficiency and internal processes
• Ad hoc and special projects

Required Qualifications:

• 3+ years experience handling multiple facets of an end-to-end business: financial management, project management, governance, operations and technology management, and executive routine coordination
• Strong analytical skills, with an investigative mindset and ability to use data to enhance efficiency and develop reporting to drive business insights
• Strong partnership and relationship management skills; ability to work and effectively communicate across functions and organizational lines/levels
• Prior experience managing multiple projects and adjusting to changing deadlines
• Strong presentation skills and the ability to present key messages, effective recommendations, and information in a clear, concise, insightful, and influential way
• Strong analytical and organizational skills with a focus on attention to detail
• Ability to think strategically across the organization to identify opportunities to improve overall performance efficiency
• Flexibility – ability to adjust to changing/competing priorities
• Ability to decompose complex issues and drive timely decisions, knowing when to engage others for additional input, and when to act independently
• Excellent written / verbal communication skills and executive presence
• Advanced/Expert MS Office skills, especially Excel and PowerPoint
• Extremely organized/excellent time management skills with ability to manage and prioritize competing priorities
• Proven ability to develop executive ready communications and presentations that synthesize data and tell the story
• Self-starter, high energy, and detail oriented; ability to work with minimal supervision

Skills

• Active Listening
• Attention to Detail
• Collaboration
• Critical Thinking
• Written Communications
• Decision Making
• Influence
• Oral Communications
• Prioritization
• Problem Solving
• Adaptability
• Customer and Client Focus
• Data Management
• Emotional Intelligence
• Risk Management

Minimum Education Requirement:

High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40