Operations Engineer II

SwitchThink Solutions LLC; Phoenix (AZ); Hybrid; USD 85,000 - 105,000; Full time

Job summary

SwitchThink Solutions LLC in Phoenix, AZ is hiring an Operations Engineer II to improve customer experience by analyzing data and defining end-to-end IT solutions. You will collect, organize, and summarize information to identify process gaps affecting service delivery.

The role requires a BS in CS and 4+ years of related experience, knowledge of Linux and DB2, and strong communication. This hybrid position supports daily processing, monitoring, and on-call tasks to keep enterprise systems

Qualifications

• Bachelor's degree in Computer Science or related field OR equivalent combination of education and experience.
• 4+ years of related work experience.
• Knowledge of database queries, reporting and system monitoring.
• Knowledge of Linux System and DB2.
• Proficient in Microsoft Office Suite.
• Clear and effective communication skills.
• Credit Union or Banking processing experience preferred.

Responsibilities

• Ensures daily Job Processing on the Core Processor to support business objectives.
• Monitors processes and job routines across enterprise applications.
• Administers scheduling and monitoring tools for the DSFCU environment.
• Communicates exceptions to senior staff and provides management reporting.
• Provides on-call technical support for core processing system.
• Maintains Core Processor data updates and end-of-day/month processing.
• Performs other job-related duties as assigned.

Skills

Data analysis

Database queries

System monitoring

Communication

End-to-end solution design

Education

Bachelor's degree in Computer Science

Tools

Linux

DB2

Microsoft Office

Job description

The Operations Engineer II provides organizational support and guidance to improve the internal and external customer experience using qualitative data. They collect, organize, analyzes, and summarize data to uncover process related gaps in the organization's delivery of service. The Operations Engineer II is critical to ensure related changes meet the business need / objectives, ensure it is clearly defined and a full end-to-end solution has been identified, agreed and understood by the impacted IT teams as well as the business users. This is a hybrid position located in Phoenix, Arizona.

What you will do here:

• Ensures that daily Job Processing (scheduling, system backups, posting files) on the Core Processor is successfully completed in order to support the business objectives of the organization.
• Monitors daily, weekly, monthly processes and job routines to ensure seamless operations for the Credit Union and its membership across enterprise applications
• Administer enterprise scheduling and system monitoring tools to manage the DSFCU computing environment including infrastructure, ATMs, messaging and enterprise applications.
• Manages and communicates escape issues / exceptions in a timely fashion to senior engineering staff and IT Management. Provides management reporting to measure and demonstrate processes and job are completed accurately and timely according to service level agreements.
• Provides on call support to support the DSFCU enterprise. Provides technical support for the core processing system including any interruptions to operational service.
• Responsible for all maintenance activity associated with the Core Processor including such activities as data updates, end of day processing, end of month processing and ACH processing.
• Perform other job-related duties as assigned.

What you will need:

• Bachelor's degree in Computer Science or related field OR equivalent combination of education and experience required.
• 4+ years' related work experience required.
• Demonstrated knowledge and experience with database (queries), reporting and system monitoring; process / procedure development and adherence, diagramming, implementation and improvement required.
• Knowledge of Linux System and DB2 required.
• Proficient knowledge and experience using Microsoft Office Suite, (Outlook, Word, Excel, PowerPoint) required.
• Effective and clear communication skills including open and direct verbal communication, clear and concise business writing, effective presentation skills, and good listening skills required.
• 1+ years of Credit Union or Banking processing experience preferred.

Work Location: Phoenix

Work Type: Hybrid

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For additional information about our organization, careers, and benefits visit: http://www.desertfinancial.com/careers.

#LI-Hybrid

Qualifications

Skills

Behaviors

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Motivations

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Education

Preferred

• Bachelors or better in Computer Science.
• High School or better.

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.