Systems & Data Specialist

Levo Credit Union; Sioux Falls (SD); On-site; USD 55,000 - 85,000; Full time

Job summary

Levo Credit Union is seeking a Systems & Data Specialist to provide technical system support for member-facing applications and teams. You will gather, verify, and report information from multiple systems and develop maintenance procedures.

The role involves operating the Core Banking System and peripheral systems, managing daily/nightly jobs, and coordinating system updates per management guidelines. Strong data analysis and documentation skills are essential.

Qualifications

• Education/Experience: Associate’s degree or 1–3 years related experience or equivalent.
• Language: Ability to read, analyze, and interpret business information; write reports and procedures.
• Math: Ability to compute rates, ratios, and percent; interpret charts and graphs.
• Reasoning/Computer: Define problems, interpret technical instructions; knowledge of databases, internet, spreadsheets, and word processing.

Responsibilities

• Provide technical system support for member-facing applications and teams.
• Operate Core Banking System and peripheral systems; manage daily/nightly jobs and reports.
• Create, maintain, and troubleshoot processing jobs and schedules.
• Assist updates to Core Banking System and related documentation; disseminate updates.
• Schedule maintenance with minimal member impact and coordinate with Project Managers.
• Conduct data analysis to support initiatives improving efficiency and member satisfaction.

Skills

Data analysis

Technical problem solving

Documentation

Collaboration

Education

Associate degree or equivalent

Tools

Power-On

HTML

Java

SQL

Job description

Systems & Data Specialist

Departmen t: Systems & Data Administration

Reports To: Assistant Vice President Systems & Data Administration

FLSA: Non-exempt

Date last updated: 06/17/2024

Summary

Provide technical system support for all member-facing applications and teams. Gather, verify, and report information from varying systems. Research, test, and understand various aspects of core and other processing systems. Develop and maintain procedures manuals.

Essential Duties And Responsibilities Include The Following.

• Support end-users with Core Banking System-related issues, reviewing their requirements related to data processing and providing technical guidance as warranted.
• Operating the Core Banking System, associated peripheral systems, and applications as needed to process daily and nightly jobs/reports, ensuring all are completed properly by reviewing the process schedules and meeting system availability objectives set by management.
• Create, maintain, schedule, prioritize, troubleshoot, and correct processing jobs and schedules related to the Core Banking System, associated peripheral systems, and applications.
• Assist with coordination, preparation, implementation, and documentation of updates to the existing Core Banking System, associated peripheral systems, and applications, as well as new products and services following acceptable data processing standards, including distribution of updated documentation to appropriate departments under the direction of Management.
• Assist in scheduling all maintenance without disrupting the online Core Banking System operation, minimizing Credit Union member impact as a guiding principle.
• Work closely with Project Manager(s) to achieve operational objectives by contributing information and recommendations to strategic plans and reviews.
• Determining system improvements; implementing change and processes related to core systems and digital services, etc.; reviewing and recommending procedure changes to increase operational efficiencies.
• Conduct data analysis utilizing data to support initiatives to improve efficiency, profitability, and member satisfaction.
• Develop reports to support internal initiatives upon request for management.
• Other duties and projects may be assigned.

Supervisory Responsibilities

This job has no supervisor responsibilities.

Competencies

• Credibility - Provides reliable and accurate information, offers fully researched recommendations, instills customer confidence, supports organizational values and policies, and takes responsibility for own actions and mistakes.
• Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits the ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively.
• Adaptability - Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, Changes approach or method to best fit the situation.
• Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, Gives and welcomes feedback, contributes to building a positive team spirit, and Puts the success of the team above own interests.
• Quality - Demonstrates accuracy and thoroughness, displays a commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, and monitors own work to ensure quality.
• Planning & Organization - Adheres to attendance/punctuality expectations, prioritizes and plans work activities, uses time efficiently, plans for additional resources, integrates changes smoothly, Sets goals and objectives, and Works in an organized manner.
• Organizational Support (INSPIRE SERVICE) - Follows policies and procedures, completes administrative tasks correctly and on time, supports the organization's goals and values, Benefits the organization through outside activities, and Abides by Dress Code.
• Problem Solving - Identifies problems in a timely manner, Gathers and analyzes information skillfully, develops alternative solutions, resolves problems in early stages, and Works well in group problem-solving situations.

Requirements

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Education and/or Experience: Associate’s degree (A.A.) or equivalent from a two-year college or technical school; or one to three years related experience and/or training; or equivalent combination of education and experience. Experience with Systems Management preferred. Experience with Power-On, HTML, Java, and/or SQL programming code required.
• Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.
• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret technical instructions in mathematical or diagram form and deal with abstract and concrete variables.
• Computer Skills: To perform this job successfully, an individual should have knowledge of Database software, Internet software, spreadsheet software, and Word Processing software.

Certificates, Licenses, Registrations

Other Skills and Abilities

Must have the ability to work independently to perform assigned accountabilities, as well as be able to identify work that needs to be done independently. Strong organizational skills are desired.

Other Qualifications

The position requires someone who takes innovative approaches to challenges and can establish collaborative relationships to achieve organizational objectives.

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to sit; and talk or hear. The employee is occasionally required to stand; walk, use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl. The employee must occasionally climb or balance; and lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and distance vision. The noise level in the work environment is usually quiet.