Operations Systems Engineer

SwitchThink Solutions LLC; Phoenix (AZ); Hybrid; USD 70,000 - 95,000; Full time

Job summary

SwitchThink Solutions LLC in Phoenix seeks an OPS Systems Engineer I to support Linux, AIX, and DB2 environments, focusing on reliability for our Keystone app. You will collaborate with senior engineers on routine tasks and upgrades.

The role emphasizes learning, documentation, and automation, with hybrid work and a strong emphasis on teamwork, security updates, and incident response.

Qualifications

• Bachelor's degree in Computer Science or related field OR Equivalent combination of education and experience required.
• 3+ years related work experience required.
• 1+ years' experience with system administration, maintenance, and upgrades for Linux/AIX environments required.
• Strong problem-solving and analytical abilities required.
• Excellent communication and documentation skills required.
• Ability to work collaboratively in a team environment required.
• 1+ years hands-on experience with DB2 database upgrades, troubleshooting, and backup strategies preferred.

Responsibilities

• Assist in performing regular health checks and routine maintenance of Linux and AIX systems.
• Help monitor DB2 databases to ensure availability and performance.
• Support incident response by helping identify root causes and working on basic troubleshooting under supervision.
• Learn and participate in the planning and execution of operating system and software patching/upgrades.
• Coordinate with senior engineers to apply security updates in line with organizational policies.
• Help document upgrade steps and post-upgrade verification procedures.
• Participate in disaster recovery (DR) tests to support business continuity plans.
• Maintain and update DR process documentation as directed by senior team members.
• Leverage automation tools and scripts to develop and maintain efficiency and reliability of daily processing jobs and tasks.
• Document systems configurations, troubleshooting steps, and standard operating procedures.
• Work closely with core operations, infrastructure engineers, and other technical teams to support system reliability.

Skills

Problem solving

Analytical thinking

Communication

Team collaboration

Education

Bachelor's degree in Computer Science or related field

Equivalent combination of education and experience

Tools

DB2 database administration

Linux (RHEL) administration

AIX administration

Cloud infrastructure

Virtualization

Job description

The OPS Systems Engineer I supports the maintenance, performance, and reliability of our Linux, AIX, and DB2 environments, primarily focused on the Keystone application. They leverage foundational knowledge in system administration and a passion for learning in a collaborative, fast-paced environment. Collaborating with senior engineers they perform routine system tasks, troubleshoot issues, and assist in system upgrades and automation initiatives that ensure the operational integrity for our CUSO client base.

What you will do here:

System Monitoring & Maintenance

• Assist in performing regular health checks and routine maintenance of Linux and AIX systems.
• Help monitor DB2 databases to ensure availability and performance.
• Support incident response by helping identify root causes and working on basic troubleshooting under supervision.
• Learn and participate in the planning and execution of operating system and software patching/upgrades.
• Coordinate with senior engineers to apply security updates in line with organizational policies.
• Help document upgrade steps and post-upgrade verification procedures.

Disaster Recovery & Business Continuity

• Participate in disaster recovery (DR) tests to support business continuity plans.
• Maintain and update DR process documentation as directed by senior team members.

Automation & Documentation

• Leverage automation tools and scripts to develop and maintain efficiency and reliability of daily processing jobs and tasks
• Document systems configurations, troubleshooting steps, and standard operating procedures.
• Work closely with core operations, infrastructure engineers, and other technical teams to support system reliability.

Job Location: Phoenix, Arizona

Job Type: Hybrid

Visa Sponsorship: This position is not eligible for visa sponsorship.

What you will need:

• Bachelor's degree in Computer Science or related field OR E quivalent combination of education and experience required.
• 3+ years related work experience required.
• 1+ years' experience with system administration, maintenance, and upgrades for Linux/AIX environments required.
• Strong problem-solving and analytical abilities required.
• Excellent communication and documentation skills required.
• Ability to work collaboratively in a team environment required.
• 1+ years hands-on experience with DB2 database upgrades, troubleshooting, and backup strategies preferred.
• Proficiency in Linux (RHEL) and AIX administration tasks preferred.
• Expertise with DB2 database administration, tuning, and maintenance preferred.
• Expertise with cloud-based infrastructure and virtualization technologies preferred.
• Understanding of server security, networking, and storage management preferred.
• Familiarity with Keystone application and architecture and its dependencies preferred.
• RHCE, IBM Certified Administrator, AIX, DBE preferred.

Work Location: Phoenix, AZ

Work Type: Hybrid

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.