Operations Engineer II

Desert Financial Credit Union; Phoenix (AZ); On-site; USD 70,000 - 100,000; Full time

Job summary

Desert Financial Credit Union in Phoenix, AZ is seeking an Operations Engineer II to improve customer experience by analyzing data and identifying process gaps. You will collect, organize, and summarize qualitative data to ensure changes meet business needs and are understood by IT teams and business users.

The role focuses on daily processing, system monitoring, and end-to-end solutions, offering on-call support and collaboration with enterprise applications to maintain reliable services for

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 4+ years related work experience required.
• 1+ years Credit Union or Banking processing experience preferred.
• Strong SQL/database querying and reporting skills.
• Experience with Linux systems and DB2 is required.
• Clear communication and collaboration with IT and business teams.

Responsibilities

• Ensure daily Job Processing on Core Processor is completed to support objectives.
• Monitor processes and job routines across enterprise applications.
• Administer scheduling and monitoring tools for DSFCU computing environment.
• Communicate accelerate issues to senior staff; provide management reports.
• Provide on-call support for core processing system interruptions.
• Perform maintenance: data updates, end of day/month processing, ACH processing.
• Perform other duties as assigned.

Skills

Database queries

Reporting

System monitoring

Process documentation

Linux

DB2

Communication

Microsoft Office Suite

Education

Bachelor's degree in Computer Science or related field

Tools

Linux

DB2

Microsoft Office

Job description

The Operations Engineer II provides organizational support and guidance to improve the internal and external customer experience using qualitative data. They collect, organize, analyzes, and summarize data to uncover process related gaps in the organization's delivery of service. The Operations Engineer II is critical to ensure related changes meet the business need / objectives, ensure it is clearly defined and a full end-to-end solution has been identified, agreed and understood by the impacted IT teams as well as the business users.

What you will do here:

• Ensures that daily Job Processing (scheduling, system backups, posting files) on the Core Processor is successfully completed in order to support the business objectives of the organization.
• Monitors daily, weekly, monthly processes and job routines to ensure seamless operations for the Credit Union and its membership across enterprise applications
• Administer enterprise scheduling and system monitoring tools to manage the DSFCU computing environment including infrastructure, ATMs, messaging and enterprise applications.
• Manages and communicates accelerate issues / exceptions in a timely fashion to senior engineering staff and IT Management. Provides management reporting to measure and demonstrate processes and job are completed accurately and timely according to service level agreements.
• Provides on call support to support the DSFCU enterprise. Provides technical support for the core processing system including any interruptions to operational service.
• Responsible for all maintenance activity associated with the Core Processor including such activities as data updates, end of day processing, end of month processing and ACH processing.
• Perform other job-related duties as assigned.

What you will need:

• Bachelor's degree in Computer Science or related field preferred; or equivalent combination of education and experience required.
• 4+ related work experience required.
• 1+ years Credit Union or Banking processing experience preferred.
• Demonstrated expertise in database (queries), reporting and system monitoring; Process / procedure development and adherence, diagramming, implementation and improvement required.
• Linux System and DB2 Knowledge required.
• Effective and clear communication skills including open and direct verbal communication, clear and concise business writing, effective presentation skills, and good listening skills required.
• Demonstrated competence using Microsoft Office Suite, (Outlook, Word, Excel, PowerPoint) required.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For additional information about our organization, careers, and benefits visit: http://www.desertfinancial.com/careers.