First-Line Call Center Support Specialist

J.B. Hunt Transport; Lowell (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

J.B. Hunt Transport, Inc. is seeking a Call Center Support I in Lowell, Arkansas. Under close supervision, you will route calls, answer questions, and resolve basic problems while delivering first-in-class customer service.

Responsibilities include handling inbound inquiries via phone, email, or chat, resolving issues, following procedures, and working with teams to improve logistics knowledge and customer satisfaction. This role emphasizes teamwork, learning, and professional development.

Qualifications

• High School Diploma or GED with 1 year of customer service experience.
• College coursework and/or 1 year of experience in customer service or help desk.
• Ability to work both individually and as a team.
• Experience in the transportation industry.
• Experience working in a fast-paced environment.
• Knowledge of J.B. Hunt.
• Proficient Microsoft Office skills (PowerPoint, Excel, Outlook).
• Ability to meet or exceed customer needs and expectations to provide excellent service.
• Effective communication across mediums.
• Maintain professionalism with difficult individuals.

Responsibilities

• Answer inbound customer service calls and inquiries via telephone, email, or chat; provide first-level responses, troubleshoot issues, and redirect calls as needed.
• Administer programs, projects, or processes specific to the operating unit served.
• Engage in ongoing training and professional development activities to grow within the industry.
• Research and report on client complaints, help resolve them, and ensure timely resolution; follow up with internal teams for feedback.
• Identify issues and determine appropriate action for resolution.
• Respond to routine correspondence following established procedures not requiring management review.
• Understand and implement administrative, application, or software systems, procedures, policies, and practices.
• Communicate with people inside and outside the organization to address questions and concerns.
• Collaborate with team and partners to resolve challenges and develop logistics knowledge.

Skills

Customer service

Communication

Teamwork

Problem solving

Education

GED (Required)

High School Diploma (Required)

Associates: Business Administration/Management

Tools

Microsoft Office

Job description

J.B. Hunt Transport, Inc. is seeking a Call Center Support I in Lowell, Arkansas. Under close supervision, you will route calls, answer questions, and resolve basic problems while delivering first-in-class customer service.

Responsibilities include handling inbound inquiries via phone, email, or chat, resolving issues, following procedures, and working with teams to improve logistics knowledge and customer satisfaction. This role emphasizes teamwork, learning, and professional development.