Operations Enablement Manager

Ladders; United States; Remote; USD 128,000 - 188,000; Full time

Benefits offered by this job

100% health coverage for employees and

dependents

Monthly stipends for tech setup and Wi

ESP

Job summary

Ladders is seeking an Operations Enablement Manager to join a leader in Finance & Insurance. This remote role focuses on turning strategy into actionable roadmaps and sustainable operating improvements in a regulated environment.

You will partner with senior leaders to drive scalable growth, apply Lean Six Sigma methods, and manage end-to-end program lifecycles. A strong background in fintech operations is required.

Qualifications

• 7+ years in program management or product operations in large-scale environments.
• 3+ years in fintech or financial institutions, focusing on scaling operations and coaching teams.
• Expertise in financial regulations (UCC, Reg E, Reg Z) and dispute management rules.
• Certification in Six Sigma, PM, or Design Thinking is preferred.

Responsibilities

• Lead complex cross-functional programs aligned with servicing strategy and business priorities.
• Develop clear program roadmaps and execution plans, tracking KPIs and risks.
• Collaborate with senior leaders to deliver measurable outcomes and executive-ready communications.
• Identify risks proactively and propose data-backed solutions.
• Apply Lean Six Sigma to enhance quality and efficiency.
• Manage the full lifecycle of process and product changes for impactful outcomes.

Skills

Program management

Cross-functional collaboration

Risk management

Executive communications

Strategic planning

Tools

Salesforce

Confluence

LMS

Job description

For our client, we are seeking a Operations Enablement Manager to join the team of a leader in the Finance & Insurance space.

This role will drive operational programs that improve servicing effectiveness, strengthen execution discipline, and support scalable growth across a complex financial services environment. The Operations Enablement Manager will partner closely with senior leaders and cross-functional stakeholders to turn strategy into clear roadmaps, measurable action plans, and sustainable operating improvements. This position is well suited for a program leader who can balance process rigor, risk awareness, and hands-on enablement in a highly regulated setting.

Location: Remote

Compensation: $128,000 - $188,000 annually

Responsibilities

• Lead complex cross-functional programs aligned with servicing strategy and business priorities
• Develop clear program roadmaps and execution plans, tracking KPIs and risks
• Collaborate with senior leaders and cross-functional teams to deliver measurable outcomes
• Establish stakeholder engagement practices and provide executive-ready communications
• Identify risks and issues proactively, proposing data-backed solutions
• Apply Lean Six Sigma methodologies to enhance quality and efficiency
• Manage the full lifecycle of process and product changes, ensuring impactful outcomes

Qualifications

• 7+ years in program management or product operations, ideally in large-scale environments
• 3+ years in fintech or financial institutions, focusing on scaling operations and team coaching
• Expertise in financial regulations (UCC, Reg E, Reg Z, etc.) and dispute management rules
• Certification in Six Sigma, Project Management, or Design Thinking
• Experience with knowledge management and training platforms (Salesforce, Confluence, LMS)
• Proven track record in leading cross-functional initiatives with measurable outcomes
• Strong strategic planning and risk management skills

Benefits

• 100% health coverage for employees and dependents
• Monthly stipends for tech setup and wellness options
• Flexible time off and generous holiday calendars
• Employee stock purchase plan (ESPP) for discounted stock options

Our client is an equal opportunity employer. We encourage you to apply even if you don't meet every qualification-your background could be exactly what this team needs.