Senior Manager, Health Plan Operations

Ladders; United States; Remote; USD 111,000 - 150,000; Full time

Benefits offered by this job

Health, dental, and vision plans

Generous paid time off

$100 monthly mobile or internet

Stock options

Bonus eligibility for most roles

Parental leave program

401K program

Job summary

The Ladders is seeking a Senior Manager, Health Plan Operations to own the day-to-day operational health of health plan processes, focusing on turnaround times, backlog management, and escalation resolution. You will partner with vendors and cross-functional teams to drive performance, governance, and the implementation of AI-enabled improvements for scalable operations.

Location: Remote. Compensation: $110,500 – $150,000 annually.

Qualifications

• 6+ years of experience in business operations or operational leadership.
• Proven track record of driving change and achieving operational results in fast-paced settings.
• Strong problem-solving skills with a focus on operational execution and escalation management.
• Ability to navigate ambiguity and resolve complex issues from start to finish.
• Analytical mindset for conducting qualitative and quantitative analyses.
• Exceptional communication skills with a knack for cross-functional collaboration.
• Strong organizational skills to manage multiple initiatives effectively.
• High degree of professionalism.

Responsibilities

• Own daily operational health by monitoring turnaround times and clearing backlogs.
• Oversee operational performance and maintain quality governance through feedback loops.
• Design, test, and launch scalable workflows, including change management and KPI tracking.
• Collaborate with external vendors and cross-functional teams to streamline workflows.
• Identify and implement AI solutions to enhance operational efficiency.
• Act as the primary escalation point to resolve blockers for teams and vendors.

Job description

For our client, we are seeking a Senior Manager, Health Plan Operations to join the team of a leader in the Healthcare space.

This role will own the day-to-day operational health of health plan processes, with a focus on turnaround times, backlog management, and escalation resolution. You will help strengthen performance oversight through quality governance, feedback loops, and KPI tracking while partnering closely with vendors and cross-functional teams. The position also plays a key role in identifying and implementing AI-enabled improvements that increase efficiency and support scalable operations.

Location: Remote

Compensation: $110,500 – $150,000 annually

Responsibilities

• Own daily operational health by monitoring turnaround times and clearing backlogs
• Oversee operational performance and maintain quality governance through feedback loops
• Design, test, and launch scalable workflows, including change management and KPI tracking
• Collaborate with external vendors and cross-functional teams to streamline workflows
• Identify and implement AI solutions to enhance operational efficiency
• Act as the primary escalation point to resolve blockers for teams and vendors

Qualifications

• 6+ years of experience in business operations or operational leadership
• Proven track record of driving change and achieving operational results in fast-paced settings
• Strong problem-solving skills with a focus on operational execution and escalation management
• Ability to navigate ambiguity and resolve complex issues from start to finish
• Analytical mindset for conducting qualitative and quantitative analyses
• Exceptional communication skills with a knack for cross-functional collaboration
• Strong organizational skills to manage multiple initiatives effectively
• High degree of professionalism

Benefits

• Employer-sponsored health, dental, and vision plans with low or no premium
• Generous paid time off
• $100 monthly mobile or internet stipend
• Stock options for all employees
• Bonus eligibility for all roles excluding Director and above
• Parental leave program
• 401K program
• And more...

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.