Senior Director Business Operations

Ladders; New York (NY); On-site; USD 350,000 - 450,000; Full time

Benefits offered by this job

Unlimited PTO

Health coverage

Dental coverage

MacBook Pro

401k match

Job summary

Ladders in New York, NY seeks a Senior Director of Business Operations to shape the operating rhythm for a high-growth finance and insurance leader. You will partner with senior leaders to define priorities, clarify ownership, and drive cross‑functional accountability across the organization.

The role requires turning ambiguity into action by building processes, tools, and communications to keep complex initiatives moving.

Qualifications

• 10+ years in BizOps, Strategy, or Chief of Staff roles, with leadership experience.
• Proven ability to create cross-functional operating processes from the ground up.
• Strong analytical skills with experience in forecasting and SQL proficiency.
• Track record of managing complex programs without direct authority.
• Exceptional written communication ability for clear documentation and presentations.

Responsibilities

• Own annual and quarterly planning cycles, including OKR-setting.
• Run business reviews, developing dashboards and reporting infrastructure.
• Scope and execute new initiatives without predefined ownership.
• Act as a connector across functions on programs with no clear outcome ownership.
• Resolve stalled cross-functional work by identifying root causes.
• Prepare briefing documents and decision memos for leadership.
• Identify operational inefficiencies and create playbooks for execution.

Skills

Leadership experience

Cross-functional processes

Forecasting

SQL proficiency

Communication skills

Ambiguity navigation

Tools

SQL

Job description

For our client, we are seeking a Senior Director Business Operations to join the team of a leader in the Finance & Insurance space.

This senior leadership role will shape the operating rhythm for a high-growth business, bringing structure to planning, reporting, and cross-functional execution.

You will partner closely with senior leaders to define priorities, clarify ownership, and drive accountability across the organization.

The role is well suited for an operator who can turn ambiguity into action and build the processes, tools, and communications that keep complex initiatives moving.

Location: New York, NY

Compensation: $350,000 – $450,000 annually

Responsibilities

• Own annual and quarterly planning cycles, including OKR-setting.
• Run business reviews, developing dashboards and reporting infrastructure.
• Scope and execute new initiatives without predefined ownership.
• Act as a connector across functions on programs with no clear outcome ownership.
• Resolve stalled cross-functional work by identifying root causes.
• Prepare briefing documents and decision memos for leadership.
• Identify operational inefficiencies and create playbooks for execution.

Qualifications

• 10+ years in BizOps, Strategy, or Chief of Staff roles, with leadership experience.
• Proven ability to create cross-functional operating processes from the ground up.
• Strong analytical skills with experience in forecasting and SQL proficiency.
• Track record of managing complex programs without direct authority.
• Exceptional written communication ability for clear documentation and presentations.
• Comfortable with ambiguity and capable of scoping undefined problems.
• Experience with high-growth, regulated tech companies or marketplaces is a plus.
• Knowledge of financial products or trading environments is a plus.

Benefits

• Competitive salary & equity.
• Unlimited PTO.
• Full Health, Vision, & Dental coverage.
• 401k match.
• Hardware setup with a new MacBook Pro and accessories.

Our client is an equal opportunity employer.