Operations Dispatcher - Scheduling & Customer Support

Quality Overhead Door; Toledo (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive hourly pay

Medical, dental, and vision insurance

401(k) with employer match

Generous PTO

Paid holidays

Job summary

Quality Overhead Door, a leading garage door company serving Northwest Ohio and Southeast Michigan, is hiring a Dispatcher at our Toledo, OH location. The role supports office operations, greets visitors, processes orders, schedules service requests, and coordinates with technicians to ensure timely delivery.

The ideal candidate brings customer-facing experience, strong communication, and organizational skills. This is a full-time, onsite position with a comprehensive benefits package.

Qualifications

• Must be at least 18 years old.
• Reliable transportation to and from work.
• Experience in handling incoming orders, processing shipments, and ensuring timely delivery.
• Proficiency in scheduling appointments and managing service requests from customers.

Responsibilities

• Greet visitors and customers in a professional and friendly manner.
• Handle basic customer service inquiries and resolve issues or elevate them to the appropriate personnel.
• Keeping records of visitor and client interactions.
• Collaborating with other administrative staff to ensure smooth office operations.
• Receiving incoming orders and ensuring accurate processing and shipment of outgoing orders; ensuring timely delivery.
• Schedule all service requests from customers and confirm appointments.
• Coordinate with technicians to map and confirm schedules for the next day and prepare tickets.
• Assist field technicians during the day as needed, providing logistical support and coordination.
• Conduct follow-up calls to customers to ensure satisfaction and address any concerns.
• Assist with filing and administrative tasks as needed to support office operations.
• Answer phones - this position is first in line to answer phones during standard business hours 7:00 am to 5:00 pm.

Skills

Teamwork

Prioritize tasks

Interpersonal skills

Communication skills

Attention to detail

Order processing

Appointment scheduling

Time management

Problem solving

Logistical coordination

Tools

Microsoft Office Suite

Teams

Outlook Email

Job description

Quality Overhead Door, a leading garage door company serving Northwest Ohio and Southeast Michigan, is hiring a Dispatcher at our Toledo, OH location. The role supports office operations, greets visitors, processes orders, schedules service requests, and coordinates with technicians to ensure timely delivery.

The ideal candidate brings customer-facing experience, strong communication, and organizational skills. This is a full-time, onsite position with a comprehensive benefits package.