Customer Experience Specialist

Quality Overhead Door; Toledo (OH); On-site; USD 30,000 - 36,000; Full time

Job summary

Quality Overhead Door is seeking a Customer Service Representative in Toledo, OH. This role serves as the primary liaison between sales, service, and internal offices, delivering professional support via phone, email, and live chat.

You will handle inquiries, resolve issues, and help with orders and appointments while maintaining a positive customer experience. The position is full-time with standard business hours and opportunities to grow within the company.

Qualifications

• High school diploma or GED required.
• 1+ year of experience in a customer service role.
• Experience handling incoming orders and processing shipments.

Responsibilities

• Answer phone calls during business hours (8am–5pm).
• Assist walk-in customers with inquiries and orders.
• Provide information about products and services across channels.

Skills

Customer service

Communication

Phone handling

Education

High school diploma or GED

Job description

Quality Overhead Door is seeking a Customer Service Representative in Toledo, OH. This role serves as the primary liaison between sales, service, and internal offices, delivering professional support via phone, email, and live chat.

You will handle inquiries, resolve issues, and help with orders and appointments while maintaining a positive customer experience. The position is full-time with standard business hours and opportunities to grow within the company.