Operations Dispatcher & Customer Care Specialist

Mosquito Joe of Arkansas; Springdale (AR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Voda Cleaning & Restoration of NW Arkansas seeks a detail-oriented Dispatch & Customer Care Coordinator to join our team. You will communicate with customers, coordinate technicians, and keep job information organized to ensure nothing falls through the cracks.

The role emphasizes organization, proactive communication, and accurate documentation as part of our daily operations in NW Arkansas. Training and development are available as you grow in the position.

Qualifications

• Candidates should be highly organized and able to communicate clearly with customers and field teams.
• Ability to prioritize, solve problems, and follow through on multiple moving parts.
• Comfort with coordinating schedules, documenting details, and using a CRM.

Responsibilities

• Answer phones and respond to new customer inquiries
• Manage incoming leads and follow up with potential customers
• Schedule and dispatch technicians
• Communicate appointment details and job updates with customers
• Monitor jobs and coordinate next steps throughout the day
• Review technician time entries and ensure proper time tracking
• Review and organize job documentation including photos and signatures
• Enter cleaning estimates and job information into our CRM

Skills

Highly organized

Strong communication

Initiative

Multitasking

Job description

Voda Cleaning & Restoration of NW Arkansas seeks a detail-oriented Dispatch & Customer Care Coordinator to join our team. You will communicate with customers, coordinate technicians, and keep job information organized to ensure nothing falls through the cracks.

The role emphasizes organization, proactive communication, and accurate documentation as part of our daily operations in NW Arkansas. Training and development are available as you grow in the position.