Dispatch & Customer Care Coordinator

Voda Cleaning & Restoration; Springdale (AR); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Voda Cleaning & Restoration NW Arkansas is seeking a Dispatch & Customer Care Coordinator to join our growing team. You will coordinate technicians, manage schedules, and keep job information organized to ensure smooth daily operations.

You will communicate with customers, schedule dispatches, monitor progress, and help ensure essential details are captured and documented. A strong emphasis is placed on organization and proactive communication.

Qualifications

• Excellent communication and organizational abilities.
• Strong customer service mindset with problem-solving skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.

Responsibilities

• Answer phones and respond to new customer inquiries.
• Manage incoming leads and follow up with potential customers.
• Schedule and dispatch technicians.
• Communicate appointment details and job updates with customers.
• Monitor jobs and coordinate next steps.
• Review technician time entries and missing data.
• Review and organize job documentation (photos, readings, signatures, closeout info).
• Enter cleaning estimates and job information into CRM.
• Track equipment and ensure assignment to jobs.
• Order and track supplies and inventory.

Skills

Organizational skills

Customer service

Communication

Time management

Tools

CRM software

Job description

Benefits:

• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Voda Cleaning & Restoration of NW Arkansas is growing, and we're looking for an organized, dependable, and customer-focused person to join our team as a Dispatch & Customer Care Coordinator.

This position plays an important role in keeping our day-to-day operations running smoothly. You'll communicate with customers, coordinate technicians and schedules, keep job information organized, and help make sure important details don't fall through the cracks.

Responsibilities

• Answer phones and respond to new customer inquiries
• Manage incoming leads and follow up with potential customers
• Schedule and dispatch technicians
• Communicate appointment details and job updates with customers
• Monitor jobs throughout the day and help coordinate next steps
• Keep technicians on track with required job updates and documentation
• Review technician time entries and follow up on missing or incomplete time tracking
• Review and organize job documentation, including photos, readings, customer signatures, and required closeout information
• Follow up with technicians when required job information is missing
• Enter cleaning estimates and job information into our CRM
• Track equipment and make sure it is assigned to the appropriate jobs
• Order and track supplies and inventory to help ensure the team has the materials and equipment they need.
• Learn the administrative side of insurance restoration jobs as you grow in the position

Who We're Looking For

We're looking for someone who is highly organized, communicates well, takes initiative, and can manage multiple moving pieces without needing constant direction. Our schedule can change quickly, so the ability to prioritize, problem-solve, and follow through is important.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Voda Cleaning & Restoration Corporate.