Dispatch & Customer Care Specialist (Growth & Scheduling)

Voda Cleaning & Restoration; Springdale (AR); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Voda Cleaning & Restoration NW Arkansas is seeking a Dispatch & Customer Care Coordinator to join our growing team. You will coordinate technicians, manage schedules, and keep job information organized to ensure smooth daily operations.

You will communicate with customers, schedule dispatches, monitor progress, and help ensure essential details are captured and documented. A strong emphasis is placed on organization and proactive communication.

Qualifications

• Excellent communication and organizational abilities.
• Strong customer service mindset with problem-solving skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.

Responsibilities

• Answer phones and respond to new customer inquiries.
• Manage incoming leads and follow up with potential customers.
• Schedule and dispatch technicians.
• Communicate appointment details and job updates with customers.
• Monitor jobs and coordinate next steps.
• Review technician time entries and missing data.
• Review and organize job documentation (photos, readings, signatures, closeout info).
• Enter cleaning estimates and job information into CRM.
• Track equipment and ensure assignment to jobs.
• Order and track supplies and inventory.

Skills

Organizational skills

Customer service

Communication

Time management

Tools

CRM software

Job description

Voda Cleaning & Restoration NW Arkansas is seeking a Dispatch & Customer Care Coordinator to join our growing team. You will coordinate technicians, manage schedules, and keep job information organized to ensure smooth daily operations.

You will communicate with customers, schedule dispatches, monitor progress, and help ensure essential details are captured and documented. A strong emphasis is placed on organization and proactive communication.