Operations Dispatcher

Westward360; Chicago (IL); On-site; USD 60,000 - 70,000; Full time

Job summary

A leading property maintenance company is seeking an Operations Dispatcher to manage scheduling and dispatching of maintenance work orders. The ideal candidate will ensure high client satisfaction while coordinating with technicians and clients. This role offers a flexible work environment and numerous benefits, including a competitive salary range of $60,000 - $70,000.

Benefits

Monthly cell phone stipend

Flexible work environment

Medical/Dental/Vision insurance

Front loaded PTO

401k - Company match up to 4%

Long and short term disability at no cost to employee

Career growth opportunities

Qualifications

• 5+ years of experience in maintenance dispatch coordination.
• Excellent communication and customer service skills.
• Familiarity with dispatch software.

Responsibilities

• Oversee dispatch operations for all Chicago-based maintenance work.
• Serve as the primary point of contact for incoming maintenance calls.
• Invoice completed jobs in accordance with company billing practices.

Skills

Communication

Customer Service

Multitasking

Education

HS Diploma or equivalent

Associate degree or technician certificate

Tools

Google Suite

Dispatch Software

Job description

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Description

YellowJacket Maintenance is seeking a skilled

Job Type

Full-time

Description

YellowJacket Maintenance is seeking a skilled Operations Dispatcher to join our growing team! This vital role is responsible for managing the scheduling and dispatching of maintenance work orders while ensuring high levels of client satisfaction. The Operations Dispatcher acts as the first point of contact for incoming maintenance requests and plays a central role in maintaining smooth field operations.

As a leader in property maintenance services, YellowJacket Maintenance is committed to delivering high-quality, cost-effective solutions to our clients. We take pride in our craftsmanship, responsiveness, and integrity. This role is ideal for a detail-oriented professional who thrives in a fast-paced environment and is passionate about providing excellent service and supporting field operations.

What We Offer

• Compensation range of $60,000 - $70,000
• Monthly cell phone stipend
• Flexible work environment with field and office components
• Medical/Dental/Vision insurance
• Front loaded PTO
• 401k - Company match up to 4%
• Long and short term disability at no cost to employee
• Career growth opportunities
  
  

What You’ll Do

Dispatch & Scheduling

• Oversee dispatch operations for all Chicago-based maintenance work
• Receive, prioritize, and schedule work orders through phone, email, and maintenance software
• Dispatch maintenance technicians and monitor job progress to ensure timely resolution
• Coordinate preventative maintenance schedules with clients and internal teams
• Track job status and ensure clear, timely communication between clients and technicians
• Update clients with job progress, schedule changes, or completion confirmations
  
  

Client Communication & Escalation Handling

• Serve as the primary point of contact for incoming maintenance calls
• Provide excellent customer service to property managers, residents, and other stakeholders
• Field and resolve escalated client concerns in a timely and professional manner
  
  

Administrative & Financial Support

• Invoice completed jobs in accordance with company billing practices
• Reconcile job expensed with revenue to ensure profitability
• Assist with presenting estimates and following up for client approval
  
  

What You’ll Need

• HS Diploma or equivalent (associate degree or technician certificate strongly preferred
• 5+ years of experience in maintenance dispatch coordination or maintenance related field
• Excellent communication and customer service skills
• Familiarity with dispatch software (ServiceTitan, HouseCall Pro, Service Fusion, etc)
• Ability to multitask in a fast paced environment
• Fundamental knowledge of maintenance terminology and process
• Proficient in Google Suite
  
  

About Yellowjacket Maintenance/Westward360

Yellowjacket Maintenance, a part of Westward360, is dedicated to providing exceptional community management, rental management and brokerage services. Serving multiple markets throughout the United States, we have the systems, strategies, and expertise to meet the specialized needs of even the most demanding client. With more than 50,000 homes under management, we’re your all-in-one real estate solution.

• Disability Notice: Disclosure is divulging or giving out personal information about a disability. It is important for the employee to provide information about the nature of the disability, the limitations involved, and how the disability affects the ability to learn and /or perform the job effectively. The employer has a right to know if a disability is involved when an employee asks for accommodations. Deciding if, when, and how to share disability-related information with a prospective or current employer can be overwhelming but we ask to please request a required accommodation prior to your first date of work. *Please note, a doctor's note may be requested by Human Resources, depending on the accommodation being requested, on a case-by-case basis.
  
  

Salary Description

$60,000 - $70,000

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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