Dispatcher - Chicago

Kinder Morgan, Inc. in; Chicago (IL); On-site; USD 45,000 - 64,000; Full time

Job summary

A leading company in the liquids terminal industry seeks a detail-oriented individual to manage customer relationships and ensure compliance with DOT regulations. The role involves creating operating orders, verifying truck weights, and maintaining high standards of service. Ideal candidates will have strong math skills, experience in dispatching, and a commitment to teamwork. This position offers competitive compensation and a comprehensive benefits package.

Benefits

Health insurance

Retirement plan

Paid time off

Flexible work options

Qualifications

• 3-5 years in the liquids terminal industry.
• Knowledge of DOT rules and regulations.

Responsibilities

• Maintain accurate calculations and manage multiple tasks.
• Create plant operating orders and verify orders throughout the day.
• Follow up on customer issues to ensure satisfaction.

Skills

Attention to detail

Customer service

Problem-solving

Math skills

Education

High school diploma

Tools

Excel

SAP

Job description

Primary Purpose:

Maintain professional relationships with customers, carriers, and other Kinder Morgan employees.

Essential duties and responsibilities:

• Maintain high attention to detail to ensure accurate calculations and avoid costly errors.
• Collaborate with senior dispatchers and managers to address customer complaints and inquiries.
• Manage multiple tasks with shifting priorities effectively.
• Create plant operating orders, communicate via phone and radio, and interface with truck drivers.
• Issue proper placards, seals, SDS, COA, and product ID tags to drivers.
• Verify orders throughout the day, including closing orders, applying delay codes, and entering ancillary charges.
• Obtain tare and gross weights of tank trucks and calculate loaded product quantities.
• Assist in managing truck activity in the terminal.
• Create accurate D.O.T. BOLs meeting KLM, D.O.T., and customer requirements.
• Complete tank truck movement data accurately in systems, ensuring excellent customer service.
• Follow up on customer issues with management to ensure satisfaction.
• Maintain proficiency and accuracy in all tasks.
• Address issues related to product movement by coordinating with the CSR Manager.
• Satisfy all customer requirements, promote teamwork, and ensure timely, efficient service.
• Maintain current DOT certification and training.
• Work scheduled and unscheduled overtime as required by customer demand.

Position Requirements

Education:

• High school diploma or equivalent; college experience is a plus.

Experience / Knowledge:

• 3-5 years in the liquids terminal industry.
• Knowledge of DOT rules and regulations.
• Experience dispatching, scaling trucks, and calculating loads per DOT regulations.

Certifications:

• Current DOT certification and training.

Skills and Abilities:

• Excellent math skills, including operations with percentages and fractions.

Physical Demands:

• Proficiency in Excel, Data Entry, Outlook, and inventory systems like SAP.
• Attention to detail, problem-solving, and troubleshooting skills.
• Ability to work quickly, independently, and accurately under pressure.
• Strong customer service skills and ability to follow written and verbal instructions.
• Teamwork, punctuality, and adherence to work schedules.

Working Conditions:

• Walking, standing, and lifting up to 25 pounds as needed.

Compensation:

$45,300 - $63,400, commensurate with experience and skills.

Benefits:

Comprehensive package including health, retirement, paid time off, and flexible work options.

Equal Opportunity Statement: We are an Equal Opportunity Employer and do not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or other protected classes.