Service Operations Coordinator

HCI Systems; Ontario (CA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off

Paid sick leave

Paid holidays

401k with company match

Job summary

HCI Systems, Inc. in California is seeking a dynamic Service administration professional to manage scheduling, client communications, and daily workflow for a busy field operations team.

You will coordinate 200-300 testing contracts monthly and support a team of over twenty-five technicians, ensuring timely invoicing and follow-up with customers while maintaining accuracy in Word, Excel, and Outlook. This role requires 2+ years in scheduling/dispatching and an associate degree or equivalent

Qualifications

• Associates degree or equivalent work experience.
• 2+ years of scheduling and/or dispatching experience.
• Strong interpersonal and communication skills.
• Typing speed 45+ WPM.
• Proficient with Microsoft Word, Excel, and Outlook.

Responsibilities

• Manage 3 phone lines to coordinate client expectations and appointments.
• Plan testing and repair appointments with clients and building personnel.
• Handle 200-300 testing contracts monthly and coordinate schedules for 25+ technicians.
• Review service orders and process billings for invoicing.
• Improve processes and collaborate with internal staff to resolve issues.

Skills

Scheduling & dispatching

Interpersonal communication

Typing 45+ WPM

Education

Associate degree or equivalent

Tools

MS Office Suite (Word/Excel/Outlook)

Job description

HCI Systems, Inc. in California is seeking a dynamic Service administration professional to manage scheduling, client communications, and daily workflow for a busy field operations team.

You will coordinate 200-300 testing contracts monthly and support a team of over twenty-five technicians, ensuring timely invoicing and follow-up with customers while maintaining accuracy in Word, Excel, and Outlook. This role requires 2+ years in scheduling/dispatching and an associate degree or equivalent