Dispatch Coordinator / Scheduler

Servpro Industries; Gorham (ME); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Company parties

Competitive salary

Dental insurance

Job summary

SERVPRO of Portland is seeking a Dispatch Coordinator to organize and schedule Restoration Managers to customer sites. The role emphasizes strong customer service, detailed data entry, and efficient communication to ensure timely response to projects.

Candidates should have 2+ years in customer service or office settings, with dispatch experience and proficiency in common computer applications. A organized approach and knowledge of the local area are preferred for success in this fast-paced

Qualifications

• 2+ years of customer service and/or office-related experience.
• Prior dispatch experience preferred.
• Knowledge of local geographical area is preferred.
• Must be organized with strong communication and computer skills.

Responsibilities

• Dispatch and schedule Restoration Managers to incoming leads.
• Review and maintain the scheduling for equipment pickups.
• Schedule pickup and returns of customer's area rugs.
• Keep log of customer survey results.
• Perform detailed and accurate data entry.
• Receive incoming calls about past services and follow ups on current projects.
• Collaborate and assist with other departments, as needed.

Skills

Customer service

Office administration

Dispatch coordination

Multitasking

Detail oriented

Geographical knowledge

Education

High School Diploma / GED

Tools

Computer applications

Job description

Benefits:

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance

SERVPRO of Portland is hiring a Dispatch Coordinator!

Benefits

SERVPRO of Portland offers:

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

And more!

Join Team Lamey as our newDispatch Coordinatorwho assists with scheduling Restoration Managers to the customers location to assess the work that would need to be completed. If you are organized, have outstanding customer service skills, and stive to assist others in their time of need you could thrive in this environment!

Key Responsibilities

• Dispatch and schedule Restoration Managers to incoming leads.
• Review and maintain the scheduling for equipment pickups
• Schedule pickup and returns of customer's area rugs
• Keep log of customer survey results
• Perform detailed and accurate data entry
• Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications
• Collaborate and assist with other departments, as needed

Position Requirements

• High school diploma/GED (preferred)
• At least 2 years of customer service and/or office-related experience
• Prior dispatch experience preferred
• Ability to multitask and to remain detail orientated
• Knowledge of local geographical area is preferred
• Must be knowledgeable in relevant computer applications

Skills/Physical Demands/Competencies

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law