Operations Director: Hospitality & Team Leadership

Workstream; Cedar Hill (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401k matching

Paid time off

Employee discounts

Job summary

Chick-fil-A Cedar Hill is seeking an Operations Director to oversee daily restaurant operations, champion exceptional service, craveable food, and warm hospitality across every shift.

You will coach and develop team members, drive performance, monitor metrics, and lead initiatives to create raving fans while upholding Chick-fil-A standards.

This leadership role requires hands-on collaboration with franchise Operators and a commitment to lasting community impact.

Qualifications

• 2+ years of restaurant management experience.
• Hospitality or food service background is a plus.
• Expected to attain ServSafe Manager Certificate
• Ability to execute procedures with excellence

Responsibilities

• Coach, train, and develop team members and build capability
• Drive organizational effectiveness
• Initiate and execute marketing activations as needed
• Analyze all business metrics
• Motivate staff during demanding service periods
• Manage restaurant inventory and relationships with vendors
• Managing schedules, vacations, requests for time off
• Keeping accurate records
• Recruiting, training and educating staff
• Reinforces the CORE 4, and Delivering Second Mile Service

Skills

Restaurant management

Leadership

Team development

Operational excellence

Education

ServSafe Manager Certificate

Job description

Chick-fil-A Cedar Hill is seeking an Operations Director to oversee daily restaurant operations, champion exceptional service, craveable food, and warm hospitality across every shift.

You will coach and develop team members, drive performance, monitor metrics, and lead initiatives to create raving fans while upholding Chick-fil-A standards.

This leadership role requires hands-on collaboration with franchise Operators and a commitment to lasting community impact.