Operations Director: Hospitality Leader & Growth Driver

Workstream; River Oaks (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401k matching

Paid time off

Employee discounts

Job summary

Chick-fil-A at Hwy 67 & Wintergreen is seeking an Operations Director to lead daily restaurant operations and deliver exceptional hospitality and craveable food. This role serves as the ambassador and driver of the Create Raving Fans model, ensuring remarkable service across every guest experience.

You will coach and develop teammates, drive operational excellence, manage inventory and vendor relationships, and oversee schedules while reinforcing CORE 4 and Second Mile Service.

Qualifications

• 2+ years of restaurant management
• Hospitality or food service background is a plus
• Expected to attain ServSafe Manager Certificate
• Ability to execute procedures with excellence

Responsibilities

• Coach, train, and develop team members and build capability
• Drive organizational effectiveness
• Initiate and execute marketing activations as needed
• Analyze all business metrics
• Motivate staff during demanding service periods
• Manage restaurant inventory
• Manage relationships with vendors
• Managing schedules, vacations, requests for time off
• Keeping accurate records
• Recruiting, training and educating staff
• Reinforces the CORE 4, and Delivering Second Mile Service

Skills

Leadership

Team management

Operations analysis

Customer service

Education

ServSafe Manager Certificate

Job description

Chick-fil-A at Hwy 67 & Wintergreen is seeking an Operations Director to lead daily restaurant operations and deliver exceptional hospitality and craveable food. This role serves as the ambassador and driver of the Create Raving Fans model, ensuring remarkable service across every guest experience.

You will coach and develop teammates, drive operational excellence, manage inventory and vendor relationships, and oversee schedules while reinforcing CORE 4 and Second Mile Service.