Operations Director — Franklin, TN | Growth & Community Impact

State Farm; Williamsport (Lycoming County); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Downtown Franklin, TN Office Location

Simple IRA Matching

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Jordan Drake - State Farm Agent in Franklin, TN is hiring an Assistant Director of Operations to oversee daily office activities, coordinate workflows, and ensure consistency with agency goals. This role focuses on organization, reporting, and team communication to deliver reliable service.

The ideal candidate has strong analytical and written/verbal communication skills, experience in operations or admin, and proficiency with Microsoft Office.

Qualifications

• Must have strong organizational and analytical abilities.
• Excellent written and verbal communication skills.
• Experience in operations, administration, or customer service preferred.
• Proficient in Microsoft Office or similar tools.
• Must be able to obtain required state insurance licenses.

Responsibilities

• Assist in managing workflows and office scheduling.
• Support team performance through administrative oversight.
• Contribute to marketing and outreach efforts.
• Prepare and review reports on productivity and customer engagement.
• Collaborate with the agent and management team on operational strategies.

Skills

Organizational skills

Analytical abilities

Written/verbal communication

Microsoft Office

State insurance licensing

Tools

Microsoft Office

Job description

Jordan Drake - State Farm Agent in Franklin, TN is hiring an Assistant Director of Operations to oversee daily office activities, coordinate workflows, and ensure consistency with agency goals. This role focuses on organization, reporting, and team communication to deliver reliable service.

The ideal candidate has strong analytical and written/verbal communication skills, experience in operations or admin, and proficiency with Microsoft Office.