Operations & Team Support Lead

Anneismyagent; Henderson (KY); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Paid holidays

Sam's Club membership

Opportunity for advancement

Paid time off

Training & development

401(k)

401(k) matching

Bonus based on performance

Job summary

Anne Boyd State Farm in Henderson, KY is seeking an Assistant Director of Operations to oversee daily office activities, coordinate workflows, and align processes with office goals. You will support Anne and help deliver strong customer service day to day.

This role requires organization, clear communication, and a proactive approach to improve operations, reporting, scheduling, and outreach efforts. In this in-person position, you will collaborate with the agent and management team to serve the

Qualifications

• Strong organizational and analytical abilities.
• Effective written and verbal communication skills.
• Experience in operations, administration, or customer service preferred.
• Proficient in Microsoft Office or similar tools.

Responsibilities

• Assist in managing workflows and office scheduling.
• Support team performance through administrative oversight.
• Contribute to marketing and outreach efforts.
• Prepare and review reports on productivity and customer engagement.
• Collaborate with the agent and management team on operational strategies.
• Provide direct support to Anne on daily priorities and office coordination.
• Help with customer service interactions so clients feel informed and cared for.

Skills

Organizational abilities

Analytical abilities

Written communication

Verbal communication

Operations experience

Customer service experience

Microsoft Office

Tools

Microsoft Office

Job description

Anne Boyd State Farm in Henderson, KY is seeking an Assistant Director of Operations to oversee daily office activities, coordinate workflows, and align processes with office goals. You will support Anne and help deliver strong customer service day to day.

This role requires organization, clear communication, and a proactive approach to improve operations, reporting, scheduling, and outreach efforts. In this in-person position, you will collaborate with the agent and management team to serve the