Assistant Director of Operations

State Farm; Williamsport (Lycoming County); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Downtown Franklin, TN Office Location

Simple IRA Matching

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Jordan Drake - State Farm Agent in Franklin, TN is hiring an Assistant Director of Operations to oversee daily office activities, coordinate workflows, and ensure consistency with agency goals. This role focuses on organization, reporting, and team communication to deliver reliable service.

The ideal candidate has strong analytical and written/verbal communication skills, experience in operations or admin, and proficiency with Microsoft Office.

Qualifications

• Must have strong organizational and analytical abilities.
• Excellent written and verbal communication skills.
• Experience in operations, administration, or customer service preferred.
• Proficient in Microsoft Office or similar tools.
• Must be able to obtain required state insurance licenses.

Responsibilities

• Assist in managing workflows and office scheduling.
• Support team performance through administrative oversight.
• Contribute to marketing and outreach efforts.
• Prepare and review reports on productivity and customer engagement.
• Collaborate with the agent and management team on operational strategies.

Skills

Organizational skills

Analytical abilities

Written/verbal communication

Microsoft Office

State insurance licensing

Tools

Microsoft Office

Job description

Benefits:

• Downtown Franklin, TN Office Location
• Simple IRA Matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

You May Be a Great Fit as the Assistant Director of Operations at Jordan Drake - State Farm Agent if:

• You're detail-oriented, especially when handling sensitive information or important claims.
• You stay organized and focused, even when juggling multiple conversations or tasks.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You bring optimistic energy and can turn stressful moments into moments of reassurance.
• You're a natural relationship-builder who earns trust quickly and keeps it.

Location Address: Franklin, TN 37064

At Jordan Drake - State Farm Agent, we're here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we're helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you'll fit right in with us.

The Assistant Director of Operations supports the daily management of office activities and assists with implementing business processes that align with agency goals. This position plays an important role in coordination, team communication, and operational consistency.

Responsibilities

• Assist in managing workflows and office scheduling.
• Support team performance through administrative oversight.
• Contribute to marketing and outreach efforts.
• Prepare and review reports on productivity and customer engagement.
• Collaborate with the agent and management team on operational strategies.

Qualifications

• Strong organizational and analytical abilities.
• Effective written and verbal communication skills.
• Experience in operations, administration, or customer service preferred.
• Proficient in Microsoft Office or similar tools.
• Must be able to obtain required state insurance licenses.