Operations Director

The National Council of Young Men’s Christian Associations of the United States of America; Kissimmee (FL); On-site; USD 60,000 - 100,000; Full time

Job summary

An established nonprofit organization is seeking an Operations Director to lead its Family Center in Kissimmee. This pivotal role involves overseeing daily operations, programming, and staff management to foster a welcoming environment for all members. You will create a culture of growth and fiscal responsibility while ensuring high standards of customer service. The ideal candidate will have a strong background in operations management, proven leadership skills, and a passion for community service. Join a dedicated team that makes a real difference in the lives of individuals and families in the community.

Qualifications

• 3+ years in health or wellness operations management.
• Experience managing multiple departments and staff.

Responsibilities

• Oversee daily operations and programming at the Family Center.
• Ensure high standards of customer service and staff performance.

Skills

Leadership

Operations Management

Customer Service

Analytical Skills

Critical Thinking

Education

Bachelor’s Degree

Management or Related Field

Tools

Microsoft Office

Job description

The Operations Director oversees the daily operations as part of the Family Center senior leadership team; including leadership for programming, staff and physical building operations. In this role you will facilitate performance, maintain high standards and conditions to lead a staff team that foster a safe and welcoming environment with an emphasis on providing the highest level of customer service. You would create a culture of revenue generation, growth and fiscal responsibility.

Our Osceola County YMCA Family Center is located on West Mabbette Street, between Thacker Avenue Elementary School and the Kissimmee Gateway Airport. We’re a vital part of the community for thousands of members—infants receive childcare, teens have a safe space in our Teen Center, adults get personalized attention with our personal trainers, and seniors stay healthy with our Active Older Adults programs. As a leading nonprofit, we work side-by-side with our neighbors to make sure that everyone has a place to learn, grow, and thrive.

• Bachelor’s degree or equivalent required; management, operations management, sports management or related field of study preferred.
• Minimum 3 years of progressively responsible experience in health or wellness operations management, retail management, or management of multiple programs with strong fiscal management; YMCA experience preferred.
• A proven record of successful leadership in the areas of managing multiple departments; including creating schedules, directing staff in salaried, full-time and part-time roles.
• Prefer knowledge of, and previous experience with, individuals and families from diverse populations (language, culture, race, physical ability, sexual orientation, etc.).
• Experience in working closely with volunteers for program and committee support.
• Microsoft Office proficiency required. With the ability to learn and adapt to new technology.
• Strong analytical and critical-thinking skills with the ability to identify and leverage relevant data to use in planning and decision-making.
• Ability to understand, adapt to and interact with diverse people, teams, perspectives and cultures.
• Must obtain within 60 days of employment and then maintain current certifications in CPR, First Aid, AED and Oxygen Administration.